Credit Representative

Position SummaryUnder general supervision, the Credit Representative is responsible for evaluating customer creditworthiness, managing assigned accounts, and ensuring timely collection of receivables in accordance with the company’s Credit Policy. This role works closely with Sales, Transportation, and Accounting to resolve credit issues, manage credit holds, and support positive customer relationships while protecting the organization’s financial interests.Essential Duties/ResponsibilitiesThe following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee with this job title.Maintain effective control of assigned customer accounts in accordance with the company’s Credit PolicyAnalyze customer credit history, financial statements, and credit reports to assess risk and recommend credit limitsAssist the Credit Manager with new account setup and establishment of appropriate credit terms and limitsClosely monitor accounts receivable aging and cash receipts for assigned accountsInitiate outbound calls and written communication to customers with past-due balances to secure paymentWork to resolve open receivables and reduce delinquent balance within established credit termsGenerate professional email correspondence and apply sound judgment when addressing problematic accountsCommunicate regularly with Inside and Outside Sales regarding credit decisions, credit holds, delinquencies, deliveries, and account statusCollaborate with internal departments to resolve billing, invoicing, shipment, or payment discrepanciesReview accounts with the Credit Manager on a routine basis to address risks or improvementRespond to inbound customer inquiries related to billing, invoices, payments, and credit statusResearch orders and credit holds to resolve issues while minimizing service disruptionsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EducationHigh School Diploma or equivalent, some college degree or credits earned in similar field preferredExperience/Skills/Abilities RequiredMinimum of five years experience in credit, collections, accounts receivable, or a related fieldStrong knowledge of credit analysis, collections practices, and financial information interpretationAbility to read and evaluate credit reports and customer financial dataStrong verbal and written communication skillsProficiency with Microsoft Office Suite or similar softwareProfessional demeanor with effective and ethical negotiation skillsAbility to work independently in a fast-paced credit and collections environmentAbility to communicate effectively with all levels of management and internal teamsWork Environment/Physical DemandsTypical office environment – moderate noise level. This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing. Occasional lifting and/or moving up to 25 poundsWe are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.WE ARE A DRUGFREE WORKPLACEWe are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.WE ARE A DRUGFREE WORKPLACEPowered by JazzHR