Healthcare Collections Specialist

Job Title: Client Service Representative - Work From OfficeSchedule: 8am to 5pm CSTRole Description:Candidate must be able to work in a volume driven, fast paced,environment. It is necessary to complete tasks in accordance with client guidelines and in aquick and efficient manner.Roles & Responsibilities* Receive and unbox incoming mail.* Categorize and sort mail according to established guidelines.* Properly dispose of protected health information (PHI) material in designated HIPAAbins.* Exemplary attention to detail.* Ability to work independently with minimal supervision.* Proficient in managing multiple tasks simultaneously.* Commitment to processing mail until all tasks are completed, maintaining a clean andorganized workspace.* Uphold a strong commitment to business ethics, including confidentiality and dataprivacy.* Maintain consistent performance to achieve predefined performance metrics.* Strictly adhere to compliance regulations and security policies.* Ensure compliance with all federal, state and local laws.QualificationsThe qualifications listed below are representative of the background, knowledge, skill,and/or ability required to perform their duties and responsibilities satisfactorily. Reasonableaccommodations may be made to enable individuals with disabilities to perform theessential functions of the job.Education* High school diploma or equivalent requiredWork Experience* Call center management experience preferred.* Experience with dialer systems and terminology preferred.Competencies & Skills* Meticulously examine and categorize mail to ensure accurate sorting and delivery.* Proficiency in organizing prioritizing various types of mail and packages.* Ability to manage time efficiently to meet sorting and distribution deadlines.* Accurate and fast data entry for tracking and logging incoming and outgoing mail.* Understanding of mailroom security protocols, particularly in handling confidential orsensitive information.* Effective written and verbal communication to interact with colleagues, couriers, andother staff.* Basic customer service skills when receiving and delivering mail to various departmentsand individuals.Additional Qualifications* Ability to work a flexible work schedule, including weekends and evenings and variedwork hours as needed to complete workload; overtime may be required.* Possession of a valid driver's license and ability to meet insurability standards for anywork-related driving* Ability to download 2-factor authentication application(s) on personal device, inaccordance with company and/or client requirements* Ability to pass a pre-employment background investigation based on client requirements,including but not limited to, criminal history, motor vehicle report, work authorizationverification and medical screenings. The medical screenings may include one or more of thefollowing: drug test, bloodwork for TB and titers, nicotine testing, physical exam, color-blindtesting, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza and Covid-19.Work EnvironmentThe work environment characteristics described here are representative of those anemployee encounters while performing this job. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.This position may work remotely from home or onsite, exposed to outdoor weatherconditions during travel, if applicable.Physical DemandsThe physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform theessential functions.Must be able to regularly or frequently talk and hear, sit for prolonged periods, use handsand fingers to type, and use close vision to view and read from a computer screen and/orelectronic device. Must be able to frequently stand and walk, climb stairs, and liftequipment up to 50 pounds.Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.Not Accepting Referrals