Remote Computer Support Specialist

The Remote Computer Support Specialist at Solar Works Energy delivers technical assistance to employees by diagnosing and resolving hardware, software, and network issues remotely. This role ensures reliable system performance, supports remote and field teams, and helps maintain secure and efficient technology operations across the organization.ResponsibilitiesProvide remote technical support via phone, email, chat, and remote desktop toolsTroubleshoot hardware, software, and network connectivity issuesInstall, configure, and update operating systems and applications remotelySupport remote and field employees with timely technical solutionsMonitor system performance and apply security patches and updatesDocument support requests, resolutions, and technical proceduresEscalate complex issues to senior IT staff or vendors when requiredEnsure technology aligns with Solar Works Energy's renewable energy operations#J-18808-Ljbffr