Retail Nutrition Services Manager

Job DescriptionThis position is responsible for all aspects of Retail Services within the Culinary Service department in the hospital. This role provides leadership and direction related to the optimal provision of meals and services to guests by creating an exceptional customer experience in the retail setting. This position is responsible for daily retail operations, implementation of system-level best practice standards, organization and management of quality initiatives, regulatory compliance, caregiver productivity, cost-effective service delivery, and realized customer expectations.Posting SpecificsSchedule: Full-Time (40 hours)Shifts: Monday – FridayLocation: Intermountain Health St. Vincent Regional Hospital, Billings, MontanaBenefits Eligible: Yes - Link to Benefit DetailsTop candidates will have restaurant experience.Make a Difference Through Food | Grow Your Career | Be Part of Something NewFood is more than fuel—it’s comfort, healing, and connection. As a Hospital Retail Nutrition Services Manager, you’ll lead retail dining operations that deliver exceptional service, strong financial stewardship, and a welcoming experience for caregivers, visitors, and the community.In this role, you’ll manage day-to-day retail operations, ensure food safety and regulatory compliance, and build a high‑performing team focused on quality, hospitality, and consistency.Join the St. Vincent Regional Hospital team that’s building toward the future as we prepare for the opening of our new hospital location in 2030. Get ready to reach new heights, ignite your passion, and pursue what matters by cooking with us.St. Vincent Regional Hospital delivers compassionate, quality care to the people of Montana and Northern Wyoming, as it has for more than 125 years. In addition to 30 regional clinics, we offer a number of progressive specialty services. St. Vincent even has a special “hospital within a hospital” just for children, St. Vincent Children’s Hospital.What does it mean to be a caregiver with Intermountain? Check out this video and learn more and discover the “Power of We.”If you are interested in learning more about this role or about Intermountain Health, click here to schedule time with me!Essential FunctionsImplements established best practices to deliver exceptional care and service at the appropriate cost.Manages employees to ensure that food safety standards and regulatory guidelines are met.Establishes financial objectives by assisting in budget planning, forecasting, revenue, and measuring productivity while maintaining a viable financial status.Participates and communicates with staff and interdisciplinary committees to share information, resolve conflict, and provide excellent customer service.Monitors quality and satisfaction scores. Develops and implements plans to achieve desired outcomes consistent with facility and system guidelinesManages all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination.SkillsFood ServicePeople ManagementBusinessComputer LiteracyInterpersonal CommunicationFinancial CompetenceQualificationsA demonstrated understating of the key functions needed to manage a food retail operation. Proven ability to lead service line operations and provide sound people leadership and management skills. Food Handler Permit (as required by State) or ServSafe certification is required by first day of work. ServSafe certification obtained within 90 days of hire date if not current.Demonstrated ability to work in a commercial kitchen.Follows recipes and/or instructions in the preparation of food items and appropriately utilizes commercial cooking equipmentDemonstrated highly effective verbal, written, interpersonal, and communication skills.Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems.Certified Dietary Manager (CDM) certification obtained within one year of hire date is required for facilities with an attached LTC unit (HRH and GMH). Preferred:Demonstrated ability to lead and manage a diverse team.Demonstrated ability to work and navigate the complexities of hospital food service operationsDemonstrated effective business and financial skills in the food retail industry. Demonstrated experience in quality improvement initiatives.Certified Dietary Manager CertificationPhysical RequirementsOngoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.Remain standing for long periods of time to perform work.Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals.Location:Intermountain Health St Vincent Regional HospitalWork CityBillingsWork StateMontanaScheduled Weekly Hours40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$25.79 - $39.81We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.Learn More About Our Comprehensive Benefits Package Here.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.