Retail Security Director

Retail Security DirectorThe Retail Security Director is responsible for overseeing daily security operations for a high-profile retail client location in Burlington, MA. This role ensures the delivery of high-quality security services, operational excellence, and a strong client partnership. The Director will lead all aspects of site operations including staffing, scheduling, training, compliance, and performance management. This position requires a hands-on leader with experience in retail management and/or security management, who can operate effectively in a fast-paced, customer-facing environment. Key ResponsibilitiesOperations & Service Delivery Lead day-to-day security operations at the assigned retail location. Ensure consistent delivery of professional security services that protect people, property, and assets. Maintain compliance with company policies, client expectations, and regulatory requirements. Monitor service delivery and proactively address operational gaps or risks. Leadership & Team Management Oversee, coach, and develop a team of security personnel, including supervisors. Manage scheduling, payroll, training, and performance management. Lead hiring efforts, including recruiting, interviewing, onboarding, and retention of high-quality staff. Conduct performance evaluations and provide ongoing coaching and development. Client Relations Serve as the primary point of contact for the client, ensuring strong communication and service satisfaction. Build and maintain trusted relationships through responsiveness and professionalism. Address client concerns promptly and implement solutions to improve service delivery. Financial & Administrative Oversight Ensure accurate and timely completion of payroll, scheduling, and reporting. Manage staffing levels to meet contractual requirements while minimizing unbilled overtime. Support operational and financial objectives through effective resource management. Compliance & Training Ensure all personnel adhere to post orders, procedures, and company standards. Coordinate and deliver site-specific and ongoing training. Maintain accurate documentation including personnel records, compliance logs, and operational reports. Additional Responsibilities Foster a positive work environment through communication, recognition, and employee engagement. Resolve employee relations issues and maintain professionalism in conflict resolution. Maintain uniforms, equipment, and overall account readiness. Remain available for emergency response outside of regular business hours as needed. Qualifications Bachelor's degree in Criminal Justice, Business Administration, or related field or equivalent experience. 2+ years of leadership experience in retail management, security management, or a related operational environment. Experience working in a retail, customer-facing, or high-traffic environment strongly preferred. Proven ability to manage teams, drive performance, and maintain client relationships. Experience with hiring, training, and employee development. Strong leadership, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Experience with scheduling, payroll, and operational reporting preferred. Core Competencies Leadership & Team Development Client Relationship Management Operational Excellence Accountability & Integrity Conflict Resolution Time & Priority Management Customer Focus Results-Driven Decision Making Why Join Securitas? Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.