Technical Account Manager

Technical Account Manager (TAM) – MSP / Infrastructure FocusLocation: Naperville, IL (Initial 2 weeks for training), Chicago, IL- for later; HybridEmployment Type: Full-Time (not for vendors)About the Role:We are seeking a highly technical Technical Account Manager (TAM) to join our team. This is a hands-on, client-facing role focused on assessing technical environments, performing audits, identifying gaps, and driving best-practice recommendations across multiple client environments.This role is ideal for someone with a strong infrastructure, networking, or cloud background who enjoys analyzing systems, understanding configurations, and providing actionable insights, rather than performing configuration or implementation tasks.Key Responsibilities:Log into client systems, firewalls, and network environments to analyze data and assess system healthPerform technical assessments and audits, identifying gaps, risks, and areas for improvement.Recommend and document best practices and remediation plansServe as a client-facing technical advisor, translating findings into business impact for stakeholders.Support multiple clients in an MSP or multi-tenant environment, adapting to varying levels of technical maturity.Maintain documentation standards and ensure accurate, up-to-date records of technical findings.Collaborate with internal teams to escalate issues and ensure continuous improvement.Qualifications:3–5 years of hands-on experience in systems engineering, infrastructure, network engineering, or cloud environmentsExperience with MSP or multi-client environments preferred.Strong understanding of networking concepts, firewalls, servers, and infrastructure, with the ability to interpret logs and configuration data.Experience conducting technical audits, assessments, or health checksStrong executive-facing communication skills; able to present technical findings to business stakeholders.Familiarity with security and governance frameworks is a plus.Proactive, detail-oriented, and able to manage multiple priorities across clients.Nice-to-Have:Exposure to cybersecurity frameworks, policy reviews, and managed security tooling.Experience with documentation and compliance standards in MSP environments.