Team Lead (Store Supervisor)

Team LeadThe Team Lead at Activate is the on shift captain, working closely with the Store Leader to keep the store operations running smoothly. You're the go to guide for both customers and staff, making sure every player has an amazing experience and team feels supported and ready to shine.This job posting is for an existing vacancy. This is a full-time, permanent position at our Pembroke Pines store located at Unit D106, 10350 Pines Blvd.Key Responsibilities:Lead the team to support an exceptional customer journey; from responding to customer questions in store or over the phone, managing customer bookings and creating a fun - safe - seamless experienceResolve complex escalations involving customer, gaming experience and facility maintenanceDrive Activate initiatives and ensure applied in compliance with company standards across the teamTrain new employees, lead with knowledge, maintaining a key focus on customer successCoach and foster relationships with customers, existing employees and LeadershipLead by example and contribute to the team's success by effectively delegating tasks and collaborating to meet operational needs while on shiftUnderstand and assess maintenance requirements related to inventory management and componentryMaintain the facility by managing tasks like cleaning, painting, and any required maintenanceReceive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store LeaderIdentify maintenance needs and work with Store Leader on vendor support when necessary, keep updated and accurate notes of related activitiesThe Perks:Competitive wage with milestone based increasesRRSP and benefits package (medical, dental, vision, and basic life insurance)Paid time offCasual dressFun and dynamic work environmentOn-site parkingWorking Environment:Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasksCapability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the storeWhile performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of timeMust be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hoursRegular use of maintenance equipment such as hand and power tools, with occasional use of ladderMust be comfortable working in an environment with bright flashing lights, loud music, and fogMust be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocolsThe Qualifications:1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferredDemonstrated collaborator and previous experience overseeing a team of 10+ is an assetProficient in the use of hand and power toolsProficiency in Microsoft Office and related software is an assetSuccessful completion of a criminal record check is a condition of employment for this position.Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.