IT Help Desk/Telecom Tech

Job Description READ BEFORE APPLYING WE ARE SERIOUSLY HIRINGDepartment: ITPosition: IT Help Desk/Telecom TechReports To: IT ManagerLocation: Los Angeles, CA, In-PersonPosition Type: Temp-To-Hire (30-90 days probation period)Key ResponsibilitiesMOST IMPORTANT WE NEED IS LONG TERM COMMITMENTProvide day-to-day IT support to employees (in person, by phone, and remotely)Troubleshoot and resolve hardware, software, network, and user access issuesCreate, modify, and manage user accounts across cloud and on-prem systemsConfigure, deploy, move, and support desktops, laptops, printers, mobile devices, and peripheralsPerform telecom and structured cabling work (terminations, testing, installations)Support and administer IT systems including:Active Directory / Entra IDMicrosoft 365 (Exchange, SharePoint, Teams, endpoints)Azure and virtual environmentsFirewalls, switches, wireless networks, email filtering, backups, and cloud phone systemsSupport and assist with Microsoft Power Platform solutions (Power Apps, Power Automate, SharePoint Lists), including basic troubleshooting, user support, and learning existing business workflowsIdentify, escalate, and respond to potential cybersecurity risksDocument issues, solutions, configurations, and procedures clearly and accuratelyWork with vendors, ISPs, telecom providers, and consultants; open and follow up on support ticketsAssist with installation of network equipment, cameras, access points, and related infrastructureResearch, recommend, and help deploy new IT solutions as business needs evolveCoordinate and define scope of work with external contractorsMaintain organization, prioritize tasks, and meet deadlines consistentlyTechnical Qualifications (Required unless noted otherwise)Minimum 2 years of experience in an IT Support or Help Desk roleStrong troubleshooting skills across hardware, software, and networksExperience supporting:Windows ServerWindows 10/11Office 365 / Microsoft 365Azure / Power AppsBasic understanding of cloud computing and cloud managementExperience with wireless networks (setup, maintenance, troubleshooting)Experience providing remote support using phone and remote-access toolsExperience supporting enterprise mobile devices (iOS, iPadOS, smartphones)Telecom experience (required):Structured cablingPatch panelsSwitchesCamerasAccess pointsAbility to communicate technical issues clearly to both technical and non-technical usersAdvanced proficiency with standard office applications (Word, Excel, Outlook)Physical & Work Environment RequirementsSelf-motivated, dependable, and accountable for assigned workWilling to learn new technologies and continuously improve skillsAble to work under pressure and manage multiple tasks at onceStrong sense of ownership and follow-throughWilling to work flexible hours, including on-call rotation, evenings, weekends, and overtimeWilling to travel between LA plants and occasionally to Houston, TXAbility to lift 50 lbsAbility to work on ladders and scissor liftsWork performed in a food manufacturing environment with exposure to:Production linesIndustrial equipmentRobotics, PLCs, and automation systemsMust pass background checkBasic computer skills assessment required (minimum passing score: 75%)Bilingual English/Spanish (read, write, speak)(Preferred)IT certifications (A+, Network+, Microsoft)(Preferred)Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offParental leaveRetirement planVision insuranceWork Location: In personJob Type: Temp-to-hireBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceWork Location: In person