Account Manager/Senior Account Manager, Med Affairs

Account Manager/Senior Account Manager, Med AffairsReal Chemistry is looking for an Account Manager/Senior Account Manager to join our growing team!The Account Manager/Senior Account Manager for the Scientific and Medical Affairs is the client's key day-to-day contact, managing relationships and helping to set their expectations of the agency. You make sure that your colleagues know what is going on and are delivering effectively. You are thinking about future opportunities as well as today's work.This is a hybrid role, based in any of our US officesincluding New York City, Boston, Chicago, Carmel, or San Franciscoor remotely within the US, depending on team and business needs.What you'll do:Day-to-day client contact: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plansTake responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work, delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframesOngoing communication with your account lead on the progress of projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceedAwareness of the client's business priorities and a sound understanding of the program strategy; have a good understanding of competitor activityKeep abreast of trends and developments in the medical communications and pharma industriesStart to identify areas for growth (evolving existing programs and/or additional tactics), proactively sharing new ideas with your team and clientKeep abreast of market changesBe proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentationsMaintains general understanding of account finances; supports account lead with financial managementSupport new business research and ideation, participate in pitch presentations as requiredContinued professional development engagement; work with manager to identify training opportunities based on areas of interest and needThis position is a perfect fit for you if:Our Company values Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" really speak to you.You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving.You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.You are a highly organized self-starter, able to work independently and under tight deadlines.What you should have:A minimum of 3 years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience requiredHighly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detailIndependent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaborationProfessional presence, performs with a sense of urgency and with a client service orientationHas confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeableHigh energy, able to effectively operate in fast-paced, growing and evolving environmentDemonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budgetAble to work independently and as part of a teamCompetent in using Microsoft Word, PowerPoint, Excel, and OutlookExperienced in developing client relationships and networkingStrong financial acumenComprehension of project and account objectives, contributing to strategic planningAble to devise and articulate solutions to problems on an ongoing basisAble to clearly communicate project updates, scopes and recommendations to clientsVeeva management and/or iEnvision experience recommended but not requiredBA or equivalent work experience requiredPay Range: $70,000.00-$100,000.00Real Chemistry is proud to be Great Place to Work certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.We believe we can do our best when feeling our best, which is why we've put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.