Customer Service Representative Job in Waukee, IA | Robert Half

Customer Service RepresentativeLet's be honest—great customer service is more than answering questions. It's about building trust, solving problems, and leaving someone feeling better than when they called. If that sounds like you, this Customer Service Representative opportunity in Clive could be a great fit. You'll play a key role in helping customers navigate new business processes while keeping operations running smoothly behind the scenes.What You'll Be Doing:Taking inbound calls and responding to customer questions with confidence and careHelping clients understand policies, updates, and next stepsKeeping customer records clean, accurate, and up to dateTracking conversations and follow-ups in internal systemsSupporting billing and benefits questions by clarifying details and directing next stepsReviewing new business submissions and helping move them forward efficiently