CR Lead Supervisor

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. Position OverviewThis position is a promotional opportunity for qualified team members. The CR Lead Supervisor reports directly to the General Manager/Assistant GM and plays a critical leadership role in driving accuracy, compliance, and efficiency within the Condition Report (CR) process.This role expands beyond individual production and focuses on leadership, training, quality control, and cross-department coordination. The CR Lead Supervisor sets the standard for CR performance while reinforcing safety, accountability, and continuous improvement.Purpose of the RoleThe CR Lead Supervisor exists to ensure:Accurate, complete, and compliant Condition ReportsConsistent CR processes across the operationStrong communication between CR, Recon, and ManagementOngoing employee development and accountabilitySummary of Extended ResponsibilitiesOversee day-to-day CR operations and workflows.Verify that all CRs are accurate, complete, and submitted in a timely manner.Confirm that all units sent to repair meet current NPA and lender guidelines.Develop and reinforce training strategies and best practices aligned with CR production goals.Partner with CR Production Supervisors to ensure expectations, procedures, and safety standards are consistently met.Leadership & Oversight ResponsibilitiesPrimary ResponsibilitiesEnsure lender compliance requirements are followed and properly time-stamped. Pull and review daily reports to manage workflow, identify missing or incomplete CRs, and maintain steady production flow. Train, mentor, and develop new and existing CR employees in all aspects of the CR process. Work closely with the Recon Department to ensure repair requests meet compliance and documentation standards along with post reports being completed and updated with accuracy. Maintain daily communication with the Service Writer, General Manager/Assistant GM to align priorities and resolve issues.Quality Control & VerificationManage and complete the Quality Control (QC) process daily. Maintain the highest level of accuracy and consistency in alignment with company objectives. Ensure inventory is spot checked for accuracy, completeness, and compliance. Document deficiencies clearly so targeted training and corrective actions can be developed and implemented.Communication & Reporting ExpectationsCommunicate positive employee performance, areas for improvement, and process gaps in a timely and professional manner.Submit required daily reports and ensure proper organization and storage in OneDrive.Provide daily updates to the General Manager on efficiency, compliance, and operational concerns.Safety, Accountability & StandardsLead by example with a safety-first mindset in all CR-related activities.Ensure all CR processes are performed according to company policies, lender requirements, and safety standards.Reinforce accountability, consistency, and professionalism within the CR team.Candidate ExpectationsThis role is intended for team members who:Demonstrate strong knowledge of CR processes and compliance requirements.Consistently produce accurate, high-quality work.Show leadership potential and the ability to coach others.Communicate effectively across departments.Take ownership of results and continuous improvement.Eligibility Requirement for PromotionCandidates must have held a Level 4 position for a minimum of one (1) year to be considered for the CR Lead Supervisor role.Summary of CR Lead responsibilitiesDirecting morning meetings with the CR teamParticipating in weekly CR Lead meetingsRunning daily production and inventory reportsUpdating Engine Mechanical sheetTraining all CR WritersFollowing Training processUpdating Pre-InspectionsQC Check (Physical),documenting errors for trainingMonitor Post Inspections, documenting errors for trainingTransfer Inspections, documenting errors for training(Review) Inspections, documenting errors for trainingClearing CR Discrepancies, documenting errors for trainingRunning daily reportsEvery morning the CR Lead is to run the following reports, this is to be completed prior to the CR Meeting:Total units missing Pre-InspectionsTotal units requiring post-InspectionsTotal units missing inspection on the Prep List (If auction week)Total units with pending Review and Transfer inspectionsTotal units with pending "Update CR" vehicle tasksPending exceptions for CR DiscrepanciesAuction Ready or In Auction units with out-of-date inspectionsEnd of day reportThe CR Lead is to run the following reports and add to the one drive ops document.Total number of inspections completed by each CR WriterTotal number of inspections completed for the dayTotal number of units missing Pre-inspectionsSupply a reason production was low for any given CR WriterDirecting morning CR meetings with the CR Team:Discuss topics given in the CR Lead meetingEngage the team.Review any units rated Mechanical issue from the previous dayGo over the daily reports and outline a plan for the day, put emphasis on older units that still require a Pre-Inspection.Update the Engine Mechanical sheet to reflect the determination of any Mechanical issue that was reviewed. Update the inspection to reflect the correct rating.Physical QC CheckA. Validate CR scoresSpot check units that appear inaccurate, check for scores that seem too high or too low.Compare CR score to overall condition of unit (i.e. If the unit scored an 89 give the unit a quick once over to verify that it is accurate, check underside of frame, exhaust, footrests, etc. Inspect for any signs that the unit has been dropped)Verify any Dents, Fluid Leaks, Aftermarket Fairings, Frame damage etc. is rated accordinglyInspect Harley Davidson framesThoroughly inspect every wrecked unitVerify ratings on Frame, Wheels, Suspension, Engine CosmeticCheck for common damage or issues (Review Common vehicle issues sheet)Spot check front down tubesTraining all CR WritersThe CR Lead is responsible for training all CR Writers and determining when any CR Writer is ready to advance to the next level.Responsible for following the training processReview the inspections for new hires or CR Writers advancing to the next level prior to upload.Advancement MindsetThe CR Lead Supervisor role is a leadership position and a stepping stone for future operational growth within the organization. Candidates should be prepared to think beyond individual tasks and contribute to the broader success of the facility.At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:E-verify ParticipationRight to Work