ITSM SDM

Job Title : ITSM SDMLocation: Los Angeles, California, United StatesContractSkill - AIMS-ITSM SDM.Job Description :10 years of IT experience in service delivery and operations.ITIL v4 Certified –Mandatory; PMP / PRINCE2 / Six Sigma advantageousVery strong in Sony’s ITSM process knowledge and SLA expectationsStrong service and project management background & knowledge about processes inManaged Services model Experience working in Sony global teams and Media and Entertainment industry is essentialVery good understanding of operations involved in Infrastructure areas such as AD, Okta and application development and maintenance in the cloud.Strong working experience with tools such as ServiceNow & Jira which are heavily used across SonyHands-on with Reporting/Analytics using Advanced Excel Ability to work on initiatives and manage cross-functional collaboration.Excellent analytical and problem-solving skills Excellent communication and stakeholder engagement skills — able to represent global teams with confidence.Experience working in offshore/onshore model, ideally with India-based teams. A mindset focused on continuous improvement, accountability, and partnership.