Technical Integration Solutions Manager

TECHNICAL INTEGRATION SOLUTIONS MANAGER Job Code: TISMGRReports To: Director, IntegrationBase Location: AZ or COWork Status: Virtual OfficeMinimum Starting Monthly Range: $8,500Hiring Range (Monthly Pay): $8,500 - $9,583Full-time / Part-time: Full-timeExempt / Non-Exempt: ExemptRisk Designation: Extremely HighSummary:The Technical Integration Solutions Manager will manage all technical aspects of highly visible, multifaceted projects under a well-defined project management methodology to meet the project goals and objectives. This role will be a subject matter expert in integration with a solutions-oriented approach, considers the big picture, thinks logically, and applies experience end-to-end and beyond to implement practicable and creative solutions. The Technical Integration Solutions Manager will ensure successful delivery of HIE services, products, and software.This position is based in Phoenix Arizona, Denver Colorado, or Grand Junction Colorado. Our strategic flexibility allows for local work from home opportunities.Essential Duties and Responsibilities include the following:Analyze interface specifications and HL7 messages/CCDA documents for implementation projects Strategically collect, retain, and normalize meaningful data from Contexture participants for current and future useTroubleshoot and manage technical issues during Data Analysis, Build, QA, UAT testing and postproduction support with participants and vendorsEnsure that solutions are aligned to customer needs and requirementsWork with internal and external customers, leads the creation of the functional specification and system arrangement (equipment) within budget and on scheduleDrive reliable and best practice technical solutions to complex problems during the implementation processAnalyzes delivery systems requirements and build systems/interfaces in a variety of platforms to support HIE services and productsCustomize delivery that is interoperable with diverse systemsHelp to scope and define integration projects, including but not limited to:Participate in integration discovery and scoping meetings with participants and their vendorsDocument integration requirements and project deliverables and providing this to the sales team for incorporation into billable SOWs as neededInterface with the Outreach team and the participant’s vendor when needed, to coordinate key customer delivery activitiesHelps to identify gaps between business requirements and technical design solution documents, ensuring products are developed to include scalability for future project implementations, supportability for operations, and adequate reporting/loggingUnderstands the scope and details of project plan and can identify and communicate the need for technical resources for tasks or assigned areas of responsibilityLead technical discussions between community participants and vendors to establish network connectivity to HIE and configure software solution according to desired clinical workflow for hospitals, labs, payers, physician practices, and any new participantsTroubleshoot with participants and vendors to identify and remediate any gaps in the interface specifications and clinical data (HL7 messages, CCDA documents, Reports) during Data Analysis, Build, QA, UAT testing, and postproduction supportIdentify, prioritize, direct, communicate and drive to resolution all technical issues and risks to mitigate negative impact to community satisfaction, schedule, and budget forecasts during implementation and support CORHIO Service Desk on post-production issues Escalate critical issues having significant organizational or project impacts to leadershipProvides advocacy on project risk avoidance and mitigationEstablishes and maintains client relationships with technical POCs. Communicates client feedback to leadership as appropriateFacilitate and encourage participant commitment and collaboration to meet all interface specification requirements and HIE Gold Standards to alleviate defects in future project phases and postproductionSuggests, implements, and owns improvements and proactively addresses issues. Answers all inquiries in a timely basisParticipates in design, review and influences critical technology projects within scope of role and teamPerforms technical consultant duties to internal teams, participants, and vendors on, but not limited to, HL7 standards, patient identity best practices, interface requirements, quality measures, and information system workflow for smaller and/or less technical healthcare organizationsIs Solutions focused; does not just ask the question or raise the issue but provides options and leadership to solve the problemUnderstands the software technology through active and hands on integration development activityContributes to repeatable HIE implementation methodologies and artifactsContributes to knowledge management capital through activities such as creating and updating Technical Solution and Technical Specification templates, Technical Implementation Guides, and connectivity documentsCreate repeatable implementation plans, when possible, propose and defend standard changes to the Change Advisory Board for production configuration changesSupplements other integration roles where additional capacity or expertise is neededPartners and consults with other solutions and technologies on how they integrate and interactEffectively self-manage through difficult and demanding situations with clear and timely decision making and incisive and creative problem solvingAnalyze identified data sets and provide reporting output to sales when requestedServe as a technical expert in all HIE technical project types with the ability to make, stand by and support decision makingEffectively transition between opposing technical discussionsServe as HIE technical expert in product sales and discovery meetingsServe as HIE technical expert in the development of test plans with the QA TeamProvide operational support which may include after-hours support, after hours deployments, changes, or major incident responseBuilds, coordinates, and executes deployment plans in Stage and Production environments across applicable systemsPerforms all other duties as assignedProvide operational back-up support to Technical Integration Solutions Managers and System Integration EngineersPerforms other related duties as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SkillsStrong knowledge in clinical workflow, ideally across healthcare systems Knowledge with interface engines like Mirth, Nexus, Connexion, or equivalentFunctional knowledge of networking and connectivity types (i.e., VPN, TCP/IP, SFTP, Web Services, API, HISP, iHE profiles)SQL experience a plus (MongoDB and SQL preferred)Electronic Health Record vendor experience desired, worked for or implemented preferablyProficiency with MS Office suite, MS Visio, and MS Project, HL7Spy or other HL7 applications, Notepad++ or other XML applications, and Gliffy Strong interpersonal and negotiation communication skills, with a high degree of self-motivation, ability to work independently, and lead technically complex discussions, while documenting Outstanding professionalism and communication skills, with the ability to communicate with all levels of an organization, including executive suite Proven leadership abilities across all levels of an organization, including executive suiteRobust process orientation, problem solving and troubleshooting skills, and a strong commitment to quality Client and team focusedStrong analytic skills to provide leadership on data quality and other reportingProven balance of strategic and tactical skillsProven ability to consistently turn strategy and vision into reality through effective project management, technical solutions definition, and communicationsAdaptability in a fast-changing environmentProven aptitude for seeking creative solutions to multifaceted problemsAbility to establish and meet deadlines in a fast-paced environment and work on many projects at the same timeCuriosity to understand and leverage new tools and technologiesMust occasionally be available for after-hours work, outside of normally scheduled hoursEducation/ExperienceMinimum of 8+ years of experience in healthcare systems and technology, 2+ years utilizing Agile methodologies, and 5+ years with integrating HL7, XML/CDA or other health information messaging systems. Bachelor’s Degree in Computer Science, Information Systems, or another related field required or equivalent of 8+ years IT project management or system integration experience in healthcare working with external customers.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.The position may require occasional availability for after-hours work, outside of regularly scheduled hours.The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The person in this position needs to frequently communicate and exchange information and move about inside the office to access file cabinets, office machinery, etc. Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office productivity machinery, such as a keyboard, monitor, calculator, copy / scanner machine, and printer. Frequently moves office and work-related material weighing up to 10 pounds; Occasionally moves office and work-related material weighing up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Note : This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.Benefits: Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other status protected by law or regulation.