Property Manager - Blue Gems Management

About This RoleProperty Manager | Full-Time | On-Site – Orlando, Florida | $55,000–$65,000 + Performance-Based BonusCompany DescriptionBlue Gems Management is one of Florida's fastest-growing vacation rental management companies. We specialize in delivering five-star guest experiences while maximizing homeowner returns through exceptional hospitality, operational excellence, and proactive property care. Our team manages a growing portfolio of vacation homes with a strong focus on cleanliness, maintenance, guest satisfaction, and owner trust.At Blue Gems, we move fast, solve problems proactively, and hold a high standard for service and accountability. We are building a team of hospitality professionals who take ownership, lead with integrity, and thrive in a fast-paced, high-performance environment.Role DescriptionBlue Gems Management is seeking an experienced and highly organized Property Manager to oversee the day-to-day operations of our short-term rental portfolio.This role is responsible for ensuring properties are maintained to the highest standards, coordinating field operations, leading vendor and housekeeping performance, resolving escalated guest issues, and driving operational excellence across the portfolio.The ideal candidate is a strong leader, exceptional problem-solver, and hospitality-focused operator who thrives in fast-paced environments and takes pride in creating seamless guest and owner experiences.Key Responsibilities / ObjectivesOperations & Property OversightOversee daily operations across the vacation rental portfolioEnsure all homes meet Blue Gems quality, cleanliness, and maintenance standardsConduct regular property inspections and quality control checksCreate proactive maintenance and property care plansEnsure homes are guest-ready at all timesTeam Leadership & AccountabilityManage schedules and workflows for housekeeping, inspectors, and field operations teamsCoordinate vendor schedules and maintain accountability for service qualityLead by example while driving team productivity and operational excellenceSupport team training, communication, and performance managementGuest Experience & Owner SatisfactionHandle escalated guest issues professionally and efficientlyEnsure operational execution supports five-star guest experiencesWork cross-functionally with Guest Experience teams to resolve urgent matters quicklyMaintain homeowner confidence through exceptional property care and communicationSystems & Process ImprovementIdentify operational inefficiencies and implement scalable solutionsSupport SOP development and process standardizationUtilize systems and operational tools to improve accountability and performanceMonitor KPIs related to cleanliness, maintenance response times, guest satisfaction, and operational efficiencyWho You AreA proactive and solutions-oriented leaderHighly organized with exceptional time-management skillsCalm under pressure and able to prioritize effectivelyPassionate about hospitality and operational excellenceComfortable leading teams and holding people accountableAdaptable and capable of managing multiple moving parts simultaneouslyA strong communicator with a "get it done" mentalityWho You Are NotSomeone who avoids accountability or difficult conversationsEasily overwhelmed in fast-paced environmentsReactive instead of proactiveUncomfortable with operational ownership or field coordinationSomeone who needs constant direction or supervisionMust-Have QualificationsPrevious leadership experience in hospitality, property management, operations, or short-term rentalsStrong organizational and project management skillsExcellent communication and interpersonal abilitiesExperience managing vendors, maintenance coordination, or housekeeping operationsAbility to diagnose operational issues and implement solutions quicklyStrong problem-solving and decision-making skillsProficiency with Microsoft Office Suite and operational software platformsReliable transportation and valid driver's licenseAbility to work flexible schedules, including weekends as neededNice-to-Have QualificationsExperience in vacation rental or short-term rental managementFamiliarity with Guesty, Hostaway, Breezeway, Lodgify, or similar STR softwareKnowledge of housekeeping systems, inspection processes, and preventive maintenance programsExperience analyzing operational KPIs and property performance metricsBilingual communication skills (English/Spanish)Success MetricsSuccess in this role will be measured by:Consistently high guest review scoresStrong property cleanliness and maintenance standardsFast response and resolution times for operational issuesVendor and team accountabilityReduced guest escalations and operational errorsStrong homeowner satisfaction and retentionEfficient field operations and scheduling coordinationWhat Success Looks LikeFirst 30 DaysLearn Blue Gems operational systems, workflows, and property standardsBuild relationships with team members, vendors, and leadershipUnderstand guest experience expectations and escalation proceduresFirst 60 DaysBegin independently managing daily field operations and schedulingImprove operational communication and team accountabilityIdentify opportunities for operational improvementsFirst 90 DaysFully oversee day-to-day property operations with confidenceMaintain strong operational KPIs and guest satisfaction metricsSuccessfully lead field coordination, vendor management, and property quality controlClarity of Role OwnershipOwns:Daily operational executionProperty quality controlVendor coordinationHousekeeping scheduling and accountabilityMaintenance oversightEscalated operational and guest issuesField team coordinationDoes Not Own:Revenue strategy and pricingMarketing initiativesCompany financial strategyReal estate sales operationsCompensationCompensation & BenefitsBase Salary: $55,000 – $65,000 annuallyPerformance-based bonusBenefitsPaid Time Off (PTO)Health, Dental, and Vision InsuranceRetirement benefitsProfessional growth opportunitiesTeam events and company perksFast-paced, growth-oriented work environmentScheduleFull-time positionWeekend and holiday availability as neededFlexible scheduling based on operational demandsWhy Join Blue Gems Management?At Blue Gems, you'll have the opportunity to grow with a rapidly scaling hospitality company that values ownership, leadership, and operational excellence.If you are passionate about hospitality, thrive in fast-paced environments, and want to make a direct impact on guest satisfaction and property performance, we'd love to hear from you.