Road Logistics Operations Supervisor

It's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.As Road Logistics Operations Supervisor you will be responsible for overseeing daily logistics operations, managing carrier relationships, and leading a team to ensure service excellence and operational efficiency. This role supports implementation of new accounts, continuous improvement initiatives, enforces compliance with company standards, and collaborates cross-functionally to meet performance goalsHow you create impactSupervise daily inbound and outbound shipment activities to ensure optimal resource utilization and customer satisfaction.Manage carrier relationships, monitor performance metrics, and recommend changes in mode or provider as needed.Conduct rate and service analyses to align with customer expectations.Investigate shipment exceptions, compile claim documentation, and oversee resolution in compliance with industry standards.Assist in the development and maintenance of Standard Operating Procedures (SOPs) for the Road Logistics Department.Identify and implement process improvements, including automation opportunities, to enhance operational performance.Support the establishment and communication of customer service standards across all accounts.Maintain and publish scheduled reports on productivity, workflow, performance, and financial contribution.Lead and support a team to ensure consistent delivery of high-quality operational services.and act as a secondary point of contact for escalations and support inquiries.Collaborate on investigations related to service issues, losses, and escalations.Monitor team productivity and performance; partner with management to assess employee development and initiate improvement plans.Coordinate with operations management to implement approved process changes and contribute to continuous improvement initiatives within the team and OCCMaintain regular communication with Operations Management regarding KPIs and productivity reporting.Ensure adherence to QSHE (Quality, Safety, Health, Environment, Security & Dangerous Goods) standards and company policiesWhat we would like you to bringBachelor's degree in Logistics, Supply Chain Management, or Business Administration is typically preferred.4+ years of freight forwarding or logistics experience, with at least 2 years in a leadership roleProficiency in Transportation Management Systems (TMS) and Microsoft Office Suite (Excel for data analysis and reporting)Deep understanding of Less-than-Truckload (LTL) and Full Truckload (FTL) operations, international trade regulations, and hazardous materials (hazmat) handling.What's in it for youThere has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.Who we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.