Manager of Project Delivery

View All JobsAbout EntregaEntrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients.Position SummaryEntrega is seeking a Manager of Project Delivery to lead, develop, and manage the Project Delivery team across multiple client engagements.This role sits within the Project Delivery function and is responsible for people leadership, capability development, and delivery execution consistency across Project Delivery resources. The Manager ensures that delivery staff are operating effectively within the delivery model, producing high-quality outputs, and progressing in their development.This is not a client relationship ownership role. This role does not replace delivery accountability held by engagement leadership. Instead, this role is responsible for ensuring the strength, consistency, and performance of the Project Delivery capability across the organization.This role may also contribute directly to client delivery in targeted scenarios to support complex engagements, reinforce delivery standards, and maintain proximity to execution.ResponsibilitiesThis description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.Team Leadership & People ManagementManage and develop Project Delivery Analysts, Leads, Managers, and DirectorsProvide coaching, feedback, and performance management across the teamSupport career progression, capability development, and role clarityEnsure consistent expectations and standards across all team membersConduct regular performance check-ins and development planningDelivery Capability & Execution StandardsEstablish and reinforce consistent delivery expectations and execution standardsEnsure Project Delivery staff operate with structure, discipline, and accountabilityIdentify gaps in execution quality, consistency, or approach and address themPromote best practices in delivery execution across engagementsEnsure alignment between role expectations and actual day-to-day executionResource Effectiveness & Deployment SupportPartner with Resource Operations and Planning to support effective staffing decisionsEnsure team members are appropriately aligned to roles based on capability and experienceProvide input on resource readiness, performance, and suitability for assignmentsMonitor team utilization and engagement alignment at a high levelSupport resolution of resource-related delivery challengesDelivery Oversight & Issue EscalationMaintain visibility into delivery execution across engagementsIdentify performance risks, execution gaps, or team-related challengesSupport resolution of delivery issues related to execution quality or team performanceEscalate systemic issues impacting delivery effectivenessEnsure consistent follow-through on identified risks and actionsSelective Delivery ContributionContribute directly to delivery execution on select engagements where additional leadership or experience is requiredSupport complex workstreams, escalations, or critical delivery milestones as neededProvide hands-on guidance and execution support in high-impact delivery situationsReinforce delivery standards and model behaviors through direct engagement in client workBalance billable contribution with primary responsibility for team leadership and capability developmentCross-Functional AlignmentPartner with delivery leadership (including Service Delivery Manager) to ensure alignment between delivery expectations and team performanceCollaborate with Project Management, Planning, and Operations functions to ensure coordinated executionEnsure Project Delivery roles are clearly understood and properly utilized across engagementsReinforce alignment between delivery execution and broader organizational goalsQualificationsThe following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.6–10+ years of experience in professional services, consulting, or project-based delivery environmentsProven experience managing and developing delivery teamsStrong understanding of structured delivery models and execution frameworksExperience overseeing execution across multiple engagements or workstreamsAbility to identify performance gaps and drive improvementStrong communication, coaching, and leadership skillsAbility to operate across both strategic and execution-focused responsibilitiesHigh level of ownership, accountability, and operational disciplineExperience working cross-functionally with delivery, operations, and staffing teamsPerformance ProfileThis is a high-impact operational leadership role within a performance-driven professional services organization. The Director of Operations plays a critical role in strengthening the operational systems that support delivery execution, internal coordination, and scalable organizational performance.Successful candidates will demonstrate:Strong ability to develop and manage high-performing delivery teamsConsistent enforcement of execution standards and expectationsAbility to identify and address performance and capability gapsEffective alignment between staffing, capability, and delivery needsHigh ownership of team performance and delivery qualityAbility to influence across delivery leadership without owning the client relationshipAbility to contribute meaningfully to delivery execution in complex or high-impact scenariosContribution to improving delivery consistency and scalability across the organizationCompensation & BenefitsThis role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees’ well-being.Equal Employment OpportunityEntrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.