IT Field Service Technician (Denver, CO)

About UsQISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects.Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients.About This RoleIT Support Analyst/Field Service TechnicianIn Office: Monday–Friday, 8AM - 5PMLocation: QISG - 1050 17th St, Denver, CO 80265Travel: ~ 50% domestic travel to project sitesAs an IT Support Analyst / IT Field Service Technician, you will provide Level I/II IT support for both office users and remote construction jobsite teams. You’ll handle day-to-day help desk support (Windows, Microsoft 365, Active Directory, devices, and troubleshooting) while also supporting IT deployments in the field, including jobsite trailers, networks, cabling, cameras, and AV systems.This role combines day-to-day IT service desk support with hands-on field support for active construction projects. Travel is ad hoc (up to ~50%) based on project demand, supporting jobsite technology deployments and field operations as needed. When not onsite, you will work closely with the IT support team assisting with user support, escalations, and service desk coverage.What You'll DoProvide Level I/II IT support for end users in both office and field environments, including desktops, laptops, mobile devices, Microsoft 365, Active Directory, and enterprise applicationsServe as part of the IT support team, handling day-to-day help desk tickets, user issues, and break/fix support (including troubleshooting and repairing computers and devices)Support onboarding/offboarding, user account setup, permissions, asset tracking, and endpoint lifecycle managementDeploy, configure, and support devices using tools such as SCCM and/or Intune, along with VPN and remote access supportTravel on an ad hoc basis (up to ~50%) to active construction job sites to support IT buildouts and field deploymentsInstall and support jobsite technology including network equipment, cabling, wireless systems, security cameras, AV systems, and field office setupsParticipate in jobsite scoping, buildouts, and coordination with internal IT teams and subcontractors for new and existing project sitesRotate into help desk coverage when not in the field, supporting escalations and service desk operationsWhat You'll Bring3–5 years of IT support experience, ideally in a Level I/II desktop or field support roleStrong hands-on experience supporting Windows environments, Microsoft 365, Active Directory, and end-user devicesAbility to troubleshoot, repair, and support computers and hardware in both office and field environmentsExperience with ITSM tools such as ServiceNow (or similar), and exposure to SCCM and/or Intune preferredBasic understanding of networking (switches, wireless, cabling, VPN connectivity)Experience supporting users in remote, field-based, or construction environments is a strong plusStrong communication skills and ability to support both technical and non-technical usersComfortable working independently in active jobsite environments and handling physical equipment (up to 50 lbs)Willingness to travel ad hoc up to ~50% based on project needsWhat You'll GetCompetitive base salaryGenerous PTO & paid holidays to maintain work-life balance401(k) with a generous match to plan for your futureComprehensive benefits – medical, dental, vision, and life insuranceWeekly pay for consistent, reliable compensationGreat mentoring & career growth opportunities – we invest in your developmentCompensation RangeThe anticipated compensation for this position is USD $26.44/Hr. - USD $38.46/Hr. depending on experience and qualifications. Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status.We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.