Network Security Technical Support Representative

Join Our Passionate Team!At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers' journey. More than 220,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level. Envision yourself at Barracuda.Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Tech Support Manager.What You'll Be Working OnProvide technical and troubleshooting assistance for Barracuda's network security products, including firewalls, VPNs, and threat protection systemsDeliver world-class customer service while directly interfacing with our customers at a high volumeRespond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issuesHelp create and revise internal and public-facing product solutionsDevelop your skills in network and security products through ongoing trainingEscalate complex problems while maintaining ownership and communication with the customerWhat You Bring To The RoleAssociates degree in Networking, or related IT fieldCCNA, CompTIA Network+ certification, or equivalent work experienceTechnical comprehension of Firewalls, Routers, IDS, IPS, VPN, NAT, and Networking Protocols such as UDP, TCP/IP, IPsec, and DHCPProficiency with troubleshooting and resolving complex networking problems through phone and email communicationsExcellent verbal and written communication skillsExperience in customer service with the ability to effectively communicate with end users of diverse technical backgroundsA willingness to learn and develop your skills by taking on additional projects or assignmentsExperience with Unix, Shell, Perl, or Python preferred but not requiredWhat You'll Get From UsA team where you can voice your opinion, make an impact, and where you and your experience are valuedInternal mobility – there are opportunities for cross training and the ability to attain your next career step within BarracudaEquity, in the form of non-qualifying optionsHigh-quality health benefitsRetirement Plan with employer matchCareer-growth opportunitiesFlexible Time Off and Paid Time Off benefitsVolunteer opportunitiesWe know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.