Manager, IT Operations & Risk

DescriptionNCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. NCS provides superior service and customized solutions to meet our clients' needs. We strive to provide an engaging and collaborative work environment focused on growth for our employees and our business. We are a TEN-year Top Workplace award winner!RequirementsJob SummaryThe Manager of IT Operations & Risk is responsible for leading the infrastructure team, providing direction and guidance to the team, including System Administrators, DevOps Engineers, and Help Desk Technicians. This role ensures the stability, security, and performance of the company's internal technology environment, including hardware, networking, and cloud services.Due to the need for a timely response to critical on-site technical issues, this position requires employees to be able to report to the office on short notice. Candidates must be able to report to the NCS Credit building within approximately 20 minutes, when necessary.Essential ResponsibilitiesDevelop and implement IT policy and best practice guidelines for the departmentCoach, develop, and provide direction to infrastructure team members via one-on-one and departmental meetingsLead the Help Desk function to ensure employee technical issues are resolved promptly and that service level standards are metParticipate in pager-duty rotation to provide after-hours support for critical system outages and urgent technological matters.Oversee the design, implementation, and maintenance of all company hardware, servers, and networking equipmentImplement and monitor cybersecurity protocols (including awareness training), backups, and disaster recovery plans to protect company data and ensure business continuityOversee security tools such as SIEM, endpoint protection, and identity managementLead the preparation, coordination, and execution of SOC audits (such as SOC 2) and other regulatory assessments to ensure the organization meets industry security standardsManage relationships with third-party vendors that support NCS systemsOversee the procurement and lifecycle of all company-issued hardware and software licensesPrepare detailed project plans and meet key project milestones, workstreams, and activitiesTrack and provide regular reports on project status to the project team and key stakeholdersOther duties as assignedCompetenciesStrong ability to lead technical teams across infrastructure, support, and automationExpert-level understanding of how hardware, software, and networking integrate to support business operationsAbility to remain calm and provide clear direction during system outages or security incidentsAbility to present technical infrastructure needs and risks clearly to management and non-technical staffStrong commitment to qualityStrong time management and organizational skillsStrong communication, including writing, speaking and active listeningAbility to use data and analytics to deliver on projects.Customer service and interpersonal skillsEducation, Experience, CertificationsBachelor's degree in Information Technology, Computer Science, Business Administration, or related field5+ years of experience in a related IT role2-3 years of experience leading a team of technical staffITIL 4, CompTIA Security+, CCFA, or CISA certifications preferredFamiliarity with SOC 2 compliance frameworks and audit processes is highly desirablePhysical and Mental DemandsFrequent typing and use of keyboard/mouseNear visual acuityAbility to present information clearly and communicate effectively, both verbally and in writing, to management, clients, and other staff membersProlonged sitting while viewing a computer monitorTimely on-site response is an essential function of this roleNCS Credit is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristic.We are committed to providing reasonable accommodations to qualified individuals with disabilities in the job application and hiring process.If you require assistance or an accommodation due to a disability, please contact us at hr@ncscredit.comJ-18808-Ljbffr