Tax Customer Support Specialist

A company is looking for a Tax Customer Support Specialist III. Key ResponsibilitiesProvide front-line payroll tax customer support via case management, phone, and virtual meetings Manage a portfolio of cases, delivering timely updates and ensuring resolution within established service levels Analyze payroll tax filings and related data to identify discrepanciesRequired QualificationsBachelor's degree or 1+ years of payroll tax experience Direct experience with payroll tax filings Demonstrated analytical abilities and a consistent focus on accuracy Flexibility to work overtime during peak periods, including occasional weekend work Experience using Salesforce or other case management systems is a plus