Business Systems Manager

About TOCA SoccerAt TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play.Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way.Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.What Makes a TOCA Teammate?An individual that seeks to...Play HardCare DeeplyGrow TogetherStrive for ExcellenceCreate Awesome ExperiencesJob HighlightsJob Title: Business Systems ManagerReports To: Director, Operating Systems and StrategyLocation: Dallas, TXHours Required: Full-Time, ExemptTravel: Up to 25%About The RoleAs TOCA continues to scale, the systems that support daily operations must remain reliable, intuitive, and aligned with how TOCA Centers operate.We are seeking a Business Systems Manager to own the hands-on management and optimization of TOCA’s core operational platforms. This role ensures systems supporting scheduling, memberships, CRM, payments, and reporting function effectively and enable both guest experience and operational execution.You will work closely with TOCA Center teams, cross-functional partners, and technology vendors to maintain system reliability, improve usability, and identify opportunities to streamline workflows as the business grows.Your Game PlanOperational Support & Cross-Functional Partnership (35%)Serve as the primary point of contact for system-related questions, troubleshooting, and support across the organizationPartner closely with TOCA Center teams to resolve system issues and ensure platforms support daily operational needsCoordinate with external technology vendors to resolve issues and maintain system performanceBuild strong relationships with field teams to understand system challenges and identify opportunities for improvementEnsure clear communication of system updates, changes, and best practicesSystems Administration & Optimization (40%)Administer and configure core operational platforms, including membership systems, scheduling tools, CRM systems, payment platforms, and reporting toolsEnsure systems are configured accurately and aligned with operational workflows across TOCA CentersCoordinate system updates, feature enhancements, and integrations with technology vendorsDocument system configurations, workflows, and processes to support consistency and scalabilityIdentify opportunities to improve system usability and optimize workflows for TOCA Center teamsSystem Performance & Operational Efficiency (25%)Maintain high system reliability and uptime across all operational platformsMonitor system performance and proactively address issues impacting operationsImprove how systems support reporting, data accuracy, and decision-makingIdentify and implement opportunities to reduce manual processes through improved system utilization and automationEnsure systems effectively support both guest experience and day-to-day operationsQualifications & Experience5–8 years of experience managing business systems or operational technology platforms within a multi-location or scaling organizationExperience supporting a distributed field organization and driving system consistency across locationsExperience with CRM systems, membership platforms, scheduling tools, or payment infrastructureStrong troubleshooting, problem-solving, and organizational skillsExperience working with external technology vendors and managing support processesAbility to translate operational needs into system configurations and improvementsComfortable operating in a fast-growing environment with evolving systems and processesTOCA Football is an equal opportunity employer. We celebrate diversity throughout our organization. Please note, while we aim to provide a comprehensive job description, responsibilities may evolve as the organization continues to grow and business needs change.