IT Analyst II General Administrative - On Site

We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.PURPOSEThe IT Technician position is responsible for the overall IT related satisfaction of the TX Windows employees. This person will work to ensure the stability of IT systems infrastructure and services in the region. This person will ensure that other IT colleagues, teams, and 3rd party vendors deliver on commitments. Additionally, this role will assist on designing and testing program logic, coding programs, program documentation and preparation of programs for computer operations for manufacturing operation.Essential Duties And ResponsibilitiesDeliver world-class white glove IT support to onsite and remote team membersQuickly resolve complex, break/fix issues in person for field team members.Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.Setup and monitor high-priority meetings utilizing collaboration and AV services.Provide AV support for onsite video production.Provide recommendations regarding new standards to better IT support.Perform regular walkthroughs to provide proactive support to high visible individuals.Acts as a resource for IT support, projects, and other initiatives as needed.Receive and respond to incoming support requests in a timely manner including off hours.Follow set procedures for logging, reporting, and statistically monitoring IT operations.Set reasonable expectations that can be delivered on.Present the facts transparently to promote collaborative solutions.Provide IT system and software training to team members as needed.Creation of how-to documentation and work instructions as needed.Processing new service requests and hardware/software orders on behalf of company as needed.Managing IT our inventory, keeping track of stock levels, ordering new supplies as needed, and ensuring accurate record-keeping.Develops production schedules Codes, tests, debugs, documents and installs modified and new programs. Monitors production programs for expected performance and responds to errors and emergency problems. Works within specifications provided to meet programming assignment goals and objectives in a timely and accurate manner. Takes independent action to correct problems encountered during systems operations within authority level granted by the VP of Operations. Maintains integrity of program logic and coding and establishes required checks and balances for operational controls. Maintains up-to-date knowledge of computer operating procedures and operating standards. Assists in studying and analyzing data processing functions, methods and procedures, and makes recommendations concerning the feasibility of revising existing programs or adapting new applications to data processing operations that will more effectively use MIS resources. Other duties may be assigned. Supervisory ResponsibilitiesThis job has no supervisory responsibilities.Minimum RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience – Five (5) years of experience in help desk and/or end user support A minimum of 2 years' experience as a computer programmer/software development.Knowledge of manufacturing practices and applications Microsoft Excel & Access Advanced KnowledgeMS Office ProficientKnowledge of Visual Basic A, Database Query Functionality, Visual Studio, C + + Language, T-SQL, Barcoding, RFID, Bluetooth programming. Knowledge of data processing system design methods, techniques and standards. Track record of delivering quality applications within project timelines.Knowledge of Network Setup & Functionality, and MVCEducationAssociate degree in computer science or information systems required, Bachelor's degree in computer science or related field preferred.COMPETENCIESTo perform the job successfully, an individual should demonstrate general competence in all of the Corporate Success Factors, as well as the following job-related competencies.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.Credibility - Inspires respect and trust; Exhibits confidence in self and others; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others; Takes responsibility for subordinates' activities; Makes self available to staff; Continually works to improve supervisory skills.Visionary Influence - Provides vision and inspiration to peers and subordinates; Mobilizes others to fulfill the vision; Inspires and motivates others to perform well; Displays passion and optimism;Operational Leadership - Oversee the daily operations of the manufacturing facility, ensuring efficient and effective production processes.Strategic Planning - Collaborate with senior leadership to develop and implement strategic plans for growth and improvement.Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.WORK ENVIRONMENT / PHYSICAL ACTIVITY - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Travel requirements range from 5%, depending on location.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore – all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htmPay Transparency Provision - English/Spanish