IT Ops Support Analyst VII

Job: IT Ops Support Analyst VII Duration: 9+ Months Location: Spring, TX.Job Description:• Manage telecom expense and contract management practices for telco based voice, data, and cellular services as well as telecom lifecycle vendor management • Responsible for managing complex billing, multi million dollars budget management, Internal customer management. • Responsible for wireless, data, and voice optimizations, vendor contract analysis, benchmarks wireless rates, ensures quality control, and performs periodic inventory management • Manage and support global billing process from multiple telco vendors • Measure, monitor and analyse telco carriers performance against established Service Level Agreements and Key Performance Indicators • Manage and monitor TEM vendor performance to defined SLA's • Manage and maintain accurate records of mobility, data and voices, services inventory, accounts, and invoices • Analyse telecom invoices for audits, disputes, adjustments, approvals, payments and disputes. • Perform telecom vendor invoice review to ensure adherence to Contract or Statement of Work on a monthly or quarterly basis as indicated • Interface with TEM services provider to align with monthly budget spend, accruals, resolve issues, and manage account activities/performance • Conducts cost-benefit analysis to consolidate and streamline current and new operations. Identify opportunities to improve operational efficiencies to reduce overall operational cost • Identify cost savings opportunities through historical spend review and analysing utilization reports • Manage and track bills to verify data accuracy and integrity to eliminate billing errors. • Liaison between internal employees, responding to and resolving inquiries concerning service, operations and billing questions • Works with other internal customers, departments and business units to ensure constant communication on statuses, issues and deadlines • Manage high-volume transaction environment that requires great attention to detail and superior analytical skills • Knowledge and experience in financial Analysis and Accounts Payable • Advanced Excel and/or Tableau skills (large data file manipulation, vlookup, pivot tables, etc) • Bachelors degree in business, computer science and telecommunication and minimum 7 years prior relevant experience, or An Advanced Degree and minimum 5-6 years experience in telco industry and/or in the Telecom financials Management (TEM)