Technical Support Representative
Job Description:
IT Call Center Experience preferred:
Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting:
Server Print Queue, and local Queues
Active Directory Management:
Able to navigate Different Organizational Units (OU)
Able to look up attributes
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment:
Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data
Video Conferencing:
Cisco WebEx
MS Teams
Cisco Presence video solutions
Network troubleshooting:
Internal vs external
VPN
LTE
Wifi
Application Troubleshooting:
Account permission
Compatibility settings
Browser vs installed
Remote support:
MSRA
RDP
TEAMs
Webex
Hardware Deployment:
ServiceNow
Ticket management
Ticket assignment
RA01
Pay: $25.00 - $28.00 per hour
Experience:
Active Directory: 1 year (Required)
Network support: 1 year (Preferred)
ServiceNow: 1 year (Required)
Location:
Nashville, TN 37243 (Required)
Work Location: In person