Director of User Experience and Human Factors - Hardware and Software

***This role is located in Atlanta, GA. Relocation to Atlanta is required. Relocation assistance is available.Director of User Experience and Human FactorsAs the Director of Human Factors and User Experience you will lead the strategic vision and implementation of user experience across the Company’s hardware and digital products. This role is crucial in enhancing the capability and effectiveness of the user experience team by driving the upskilling of Gen AI/UX for AI/ML capabilities, advocating for end-user co-creation, and establishing usability testing as a standard practice. The ideal candidate will foster an innovative and user-centered design environment, advancing the Company’s UX initiatives to align with company goals.This role manage 15 people directly and about 60 indirect. KEY RESPONSIBILITIES Upskill Gen AI/UX for AI/ML CapabilitiesDevelop and implement Gen AI/UX for AI/ML knowledge and capabilities across the user experience community.Promote system thinking and storytelling techniques among key designers to align product vision with user needs.Collaborate with all the company’s functions who interact with customers during their journey.Establish a framework for regular usability testing across all products, ensuring dedicated UX researchers and usability testing experts are embedded in each studio.Identify opportunities for improving UX designers in data visualization techniques to improve the interpretability of information through design.oversee co-creation workshops with end users (not paying customers) to inform the development of new products and servicesPromote an end-to-end user experience strategy that extends beyond core offerings, ensuring a holistic user experience across all product touchpoints.Qualifications for Internal CandidatesMUST HAVE: 10-15 years of experience leading user research and/or experience design.Bachelors Degree in a related field – Human Factors, Anthropology, Psychology, etc.Experience with HARDWARE & SOFTWARE is requiredNICE TO HAVE: 15+ years of experience leading user research and/or design for mobile, web, and Android ecosystems and products.Experience bringing an AI product to market from inception to launch.Demonstrated research skills across qualitative and quantitative methods.Expertise in interaction design in product and/or user experience.Ability to translate complex vision into an understandable concept and workable design story.Proficient in presenting concepts and designs to executive and above level business stakeholders.Ability to communicate with design, software, hardware, and development teams regarding the technical limitations of designs for mobile, web, and/or Android products.