Front Desk Specialist/Housekeeping

Job Description Job Position: Front Desk SpecialistLocation: Lancaster, OH 43130Pay Rate: $13.00/hrShift: 1st, 2nd, & 3rdDescription: Acloche has immediate openings for a Guest Service Champion in Lancaster!If you’re looking for a new opportunity, then look no further! Acloche is looking for candidates who thrive in a hospitality environment. These temp-to-hire opportunities will allow you to enhance your career while gaining valuable experience. Apply now for immediate consideration!We are seeking Guest Service Champions who thrive in fast-paced, high-demand environments and are passionate about delivering exceptional guest experiences. This role is ideal for candidates with a background in the food/restaurant industry or similarly demanding 24/7 operations, as these skillsets transition well into hospitality.Selected candidates will undergo structured training across key hotel operations, beginning in housekeeping followed by night audit, to build a strong operational foundation. We encourage those who are looking to grow within a company to apply!Primary duties of the Guest Service Champion include:• Deliver outstanding customer service and ensure a positive guest experience at all times.• Handle guest check-ins, check-outs, and requests efficiently and professionally.• Resolve guest concerns quickly with strong problem-solving skills.• Maintain a welcoming and service-focused environment.• Room inspections and cleaning standard.• Linen and inventory management.• Basic reporting and system reconciliation.• Overnight guest service support.• Assist in various hotel departments as needed to support operations.• Work collaboratively with team members across departments.• Adapt quickly to changing priorities and operational needs.• Maintain cleanliness, organization, and safety standards throughout the property.Requirements of the Guest Service Champion:• Restaurant, food service, or fast-paced 24/7 operations preferred.• Any high-pressure environment requiring long hours and strong work ethic.• Strong customer service, communication, and interpersonal skills.• Ability to multitask and remain calm under pressure.• Willingness to learn multiple hotel functions, starting with housekeeping and night audit.• Reliable, punctual, and team-oriented.• Flexible and adaptable with scheduling and job duties.Hours: Sunday – Saturday must be available all shifts 24-hour business. Will work 40-50 hours a week. Will be working 5.5 days a week. Hours will vary depending on business needs.Pay rate: $13.00- $15.00/hr based on experiencePhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, carrying, speaking, repetitive motions, balancing, reaching, pushing, finger dexterity, hearing, reading, lifting, grasping, seeing, calculating, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.Benefits• Medical, Dental, Vision Insurance.• 401(k) company match program.• Telehealth.• Short-term and Long-term disability insurance.• Basic and AD&D Life Insurance paid for by the company.• Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.• Employee Assistance Program – mental, physical, financial wellness.• Auto and Home Insurance discount.• Paid Time Off and 7 paid Holidays.• Paid Pregnancy, Parental, and Adoption Leave programs.• Employee Discount Program.• Training Programs.• Internal growth opportunities in a fast-growing company.• Potential for Bonuses.• In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.