Customer Engagement Specialist

Wage $16.97-$18.85 per hour WHY JOIN THE TEAM? Benefits offering (health, dental, vision, life, 401(k), paid time off) 10% off groceries for you and your family Flexible scheduling Daily pay options Opportunities for advancement JOB SUMMARY The primary responsibilities of the Customer Engagement Specialist position are to prevent merchandise loss and theft through observing and monitoring shoppers, assisting the Loss Prevention Specialist with the prosecution of shoplifters, and evaluating security concerns through routine store walks and inspections. ESSENTIAL DUTIES AND RESPONSIBILITIES Observe shoppers to prevent the theft of store merchandise. This can be done by walking the store observing behaviors and interacting with shoppers to discourage and prevent theft. Acknowledge shoppers in a friendly manner as they enter and exit the store by: Maneuvering in the stores entry and exit areas Politely ask shoppers to see their receipt for non- bagged items and direct guests to registers when non-bagged items are observed Answer guests questions concerning the location of items or sections within the store Collaborate with store leadership and law enforcement to report or investigate crimes Report incidents to the Loss Prevention Team Lead and/or Store Director Maintain documentation or reports on Asset Protection-related incidents or investigations Report safety concerns to the Loss Prevention Team Lead and/or Store Director Identify and report safety concerns to store leadership to maintain a safe shopping and working environment Comply with corporate policies and promote/follow company initiatives Maintain flexibility to work any shift Must be able to perform the essential functions of this position with or without reasonable accommodation POSITION REQUIREMENTS To be effective at this job, Asset Protection team members should be detail-oriented team players with strong leadership and decision-making skills. Strong verbal and written communication skills are essential, as they must fill out reports, interact with team members, guests and speak with police. Education/Training: High School Diploma, some college preferred. Possess a knowledge of observation in the areas of shopping patterns, workplace safety and surveillance Experience: Previous loss prevention or security related job history with a retail background a plus. Skills/Knowledge: Knowledge of retail computer systems, MS Word, and Excel a plus. Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business. This list of duties, responsibilities and position requirements is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary. PHYSICAL/SENSORY DEMANDS Ability to stand for an extended period of time. Able to lift 40 pounds frequently. Move and handle boxes of merchandise and fixtures throughout the store to conduct audits and safety inspections, which entails lifting and perform all functions as set forth. Associated Food Stores is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state or local laws. Brand: Macey's Address: 3555 West 3500 South West Valley, UT - 84119 Property Description: 1068-West 3500 South-West Valley, UT Property Number: 1068