AN3171- Hamilton Customer Service Advisor

Customer Service AdvisorValvoline Instant Oil Change (VIOC) is looking for a career-driven individual to fill a Customer Service Advisor (CSA) position.As a Customer Service Advisor, you are often the first and last face our guests see. You will create lasting impressions and build loyal relationships while presenting oil change options and preventive maintenance services. No matter your experience, our training program will prepare you to communicate successfully with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you become an expert on our products, services and company knowledge.Job Benefits:We offer an outstanding training program with competitive benefits:Fun work environmentPTO (personal time off)Paid, on-the-job trainingCompany-provided uniforms and toolsEmployee discounts401(k) with matchTuition / certification assistance; access to a FREE online universityAdvancement opportunities; we promote from withinCompetitive pay, flexible schedule with no late-night hoursMedical / dental / vision / life insuranceHands-on TrainingGreat team spirit and much more!Requirements:Comfortable suggesting additional services to guests based on inspection and / or manufacturer and VIOC recommendationsEffective interpersonal and communication skillsPositive face-to-face interaction with guestsPositive, friendly attitude; customer-service mentality and the ability to be a team playerEnjoys working in a fast-paced environment; demonstrates an effective sense of urgency / energyFluent in English (reading / writing / speaking); Fluency in Spanish not required, but helpfulPossesses the desire and ability to learnAble to lift 50 poundsHas full body mobility; ability to twist, turn, bend at the waist, squat and go up / down stairsAble to work on feet for extended periods of time with hands above the headWilling to be top-side technician cross-trainedComfortable working in a non-climate-controlled environment