Implementation Specialist I / Client Onboarding

Overview In this role, you guide new small-business clients through the onboarding of ADP payroll and HR solutions, building trust and ensuring successful adoption. You’ll work with cross-functional teams to tailor implementations and enable clients’ teams to use our tools confidently. The position is client-facing, focusing on strong relationships, clear communication, and timely follow-ups in a dynamic, metrics-driven environment. You’ll impact clients’ day-to-day operations from payroll to benefits and beyond, while benefiting from extensive training and a collaborative culture. Compensation / Benefitsbest-in-class benefits start on Day 1employee wellness focusmentorship and development opportunitiesvolunteering time offinclusive employee resource groupshybrid work model (#LI-Hybrid) ResponsibilitiesOnboard clients with exceptional experiences for each product or service implementationAnalyze existing systems, interface requirements, and business processes to implement ADP solutionsCollaborate with sales and customer service teams to align priorities and resolve issuesManage multiple time-sensitive follow-ups and projects, communicating with clients and internal teamsAdhere to a structured daily schedule and handle high volume inbound calls, with peak-season adjustments Key requirementsPrior experience is not required; training providedAbility to work overtime during peak seasonsBilingual in English and Spanish is a plusrapport-buildingprofessional communicationcustomer-centric mindsetADP Technologies (general familiarity)relationship managementneeds analysis