FINRA Licensed Investor Services Advisor

A company is looking for a Lead Investor Services Advisor Associate, responsible for handling escalated calls and coaching associates in wealth management. Key Responsibilities Handle complex escalated calls and ensure timely, accurate resolutions Provide ongoing coaching and feedback to associates on service quality and wealth management conversations Complete supervisory reviews and perform fraud verification for distributions exceeding policy thresholds Required Qualifications Bachelor's degree or equivalent experience in financial services 5 years of wealth management experience Experience in brokerage trading and trade approval FINRA Series 7, 24, 63, and 65 registrations required Demonstrated ability to handle client escalated issues effectively