VoIP Technician

We are looking for an Energetic, Motivated and Responsible person with a Positive Attitude to join our Team as a Voice Over IP (VOIP) Technician. Our culture is one of collaboration and teamwork which will provide a stable foundation to build a career. A successful employee at Quantum Leap will share in our Core Values while focusing their daily efforts on team building and accomplishing installation or service tasks. The ideal candidate will also have great troubleshooting abilities and attention to detail. Responsibilities Develop positive relationships with our Quantum Leap team and our Customers Install, Troubleshoot, and Repair on-premise and cloud VOIP phone systems Work with IT managers, System Administrators, and third-party IT companies on networks, desktops, and VM servers as they relate to the VOIP systems or applications Develop skills in basic firewall programming for cloud VOIP installments Ensure security and privacy of networks and computer systems Work with Administrators and End Users on using VOIP features Document records/logs of repairs and fixes and maintenance schedule Requirements Excellent diagnostic and problem-solving skills Excellent communication ability Outstanding organizational and time-management skills Familiarity with basic network setup Helpful Skills/Experience (not necessary to apply) Advanced networking / VLANs Advanced firewall programming VMware servers VOIP experience Desktop knowledge in Windows/MAC Quantum Leap provides competitive pay, benefits, and reimbursement for business expenses. Exact compensation will be commensurate with experience. Work Hours: Full-Time, M-F 8am-5pm with some possible overnight travel. Location: Work from our Grand Rapids office. 2006 44th St. SE Grand Rapids, MI 49508 Interested Candidates should apply below. You can also apply by sending your resume to: rdykstra@qlmi.com