Implementation Consultant

Job DescriptionWorkForce Software, an ADP company, is hiring an Implementation Consultant.Responsibilities:Obtain and maintain certification in WFS Product Suite applications required to perform the roleContinue to Learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing)Responsible for configuring WFS Suite according to customer business requirements using JavaScript, HTML, SQL or other scripting tools.Handle complex issues including administrative and configuration challenges with minimal assistanceCommunicate roadblocks and see out guidance in a timely mannerWrite complex formulas that leverage mathematical and/or programming skillsPerform unit and system testing of configured application to ensure test cases pass as described by customer requirementsIdentify and escalate out of scope requirements to key stakeholdersSupport the confirmation and refinement of customer business requirements with key stakeholdersParticipate in, and over time lead, the gathering and analysis of customer business requirements from users, customers, and other stakeholders. Develop the skills to create and maintain solution designs, use cases, and process diagrams that support business and technical outcomes.Understand project scope and implementation approach for assigned projectsLearn how to estimate work effort and communicate with key stakeholders on the project Participate in facilitation of client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management SoftwareDeliver projects and tasks on time and within budget by effectively managing workloadAttend and participate in team meetings Follow established processes and best practices to continuously improve skillsProvide project status updates to key stakeholders both internally and externallyPartner with internal teams during project phases to ensure successful customer implementationCollaborate with the WFS team to ensure thorough testing of the customers' requirementsAssist with roll-out and go-live activities, including data migration and system setupBecome familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absencesProactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectivesUnderstand the customer needs in the development of strategic plansTroubleshoot issues and escalate problems to appropriate team membersMaintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targetsEnsure adherence to WorkForce Software's established documentation standards and methodologiesIdentify opportunities to improve our product offerings based on customer feedback.Manage Customer expectations with relevant communication during key phases of the project life cycleDocument and communicate out of scope requirements and delays to the appropriate team membersEstimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project statusInvestigate issues reported during customer testing phases, including tracking and reporting defectsMentor junior team membersRequirements2-4 Years experience in software implementationsMinimum 2 years' experience with programming language, preferably JavaScript and/or SQLDemonstrated knowledge of SQL, JavaScript, HTML or other scripting toolsExperience in implementing or training on a packaged software system or highly complex internally developed applicationIntermediate to advanced Microsoft Office skills with a strong emphasis on ExcelUnderstand waterfall and agile methodologies, frameworks, and practices in a services delivery roleEntrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditionsStrong communication skills both written and verbalPossesses basic problem-solving skillsExperience or ability to read/write SQL and write simple queriesKnowledgeable of and understand common implementation principles and lifecycleCapability to exercise mature judgementDemonstrates technical aptitude to learn quickly and adapts to new circumstancesAbility to work on a dynamic, customer-focused team and establish excellent working relationshipsDemonstrates a strong desire to grow functionally and technically as a professional consultantFamiliarity with or background in HR, Payroll, or Workforce Management, considered a bonusLogical and technical mindset that can analyze problems and identify root causesAwareness of HCM applications and business processesExperience providing application support for complex software systems, preferredProgramming experience utilizing JavaScript, C#, C++ or 4GL Familiarity with a report writer such as crystal reports, Cognos, actuate, etc. SQL report creation experience, preferredWork flexible hoursAll other duties as assignedTravelMust be able to travel up to 50%, with the potential for international travelEducationBachelor's degree in related field or equivalent years of experience.Job DetailsJob Type: Permanent-FT (AC Only)Salaried: Salaried