Project Implementation Manager

Reports To: Director, Solution ControlLocation: Chicago, ILEnvironment: HybridStatus: Exempt, SalariedWho We AreRecognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.Purpose Of Your WorkAs a Project Implementation Manager within our Managed Services business unit, you will be responsible for managing complex client projects and internal initiatives. You will act as a customer-facing leader, applying transportation and logistics expertise to drive precise, consistent execution across deliverables, resources, and expectations.How You Make a Difference EverydayEnsure projects adhere to process guidelines and communicate with all project stakeholdersOwn functional requirements that must be clearly documented, are comprehensive, and easily trackableAnalyze and determine project priorities, risks, and requirements for specific tasksSet internal teams’ expectations and provide regular progress updates to both internal and external stakeholdersCommunicate project issue status to management and realistically represent the urgency of issues to be resolvedServe as a liaison between external and internal stakeholders for customer implementation projectsPerform client support through weekly status updates, issue resolution, and serve as a knowledge resourceDrive effective communication, collaboration, and commitment across internal teams to execute client projectsDevelop project plans and timelines that balance speed-to-market with best-in-class quality standards based on requirementsSupport project problem resolution by documenting, collaborating, tracking, and performing timely follow-up to help ensure swift resolutionContribute insights to improve and standardize business processes that enhance customer service, internal reporting, information flow, and organizational planningLeads the daily activities of a project lifecycle through project planning, execution, cutover, and closureInvolved in a multitude of simultaneous scoped customer and internal initiatives from tactical to enterprise-wide, with varying levels of technical depthPresent complex stories and information to leadership in a concise and effective way, leveraging data, via PowerPoint or other creative presentation meansFoster a spirit of urgency and collaboration that fulfills Redwoods' company valuesYou’ve Got This?Bachelor’s degree in logistics, supply chain management, operations management, transportation, business administration, or related fieldMinimum 2+ years in logistics, transportation, operations, warehousing, or distribution; experience with customer implementation or integration projects desired1+ years’ experience as business analyst or project managerDemonstrated project management skills and project leadership ability requiredExperience with managing complex project/programs desiredExcellent attention to detail and strong ability to prioritize and multi-taskExemplary written and verbal communication skills, able to comprehend and relay complex storiesProven track record of successful problem-solving and critical thinkingDemonstrates timely and efficient follow through on deliverablesStrong customer service background and the ability to quickly build rapport with customersProven ability to be dynamic and adaptable to customer needsEnjoys working in a team environmentSelf-starter, entrepreneurial, high-energy who can take initiative in a fast-moving environmentAbility to effectively build relationships across Redwood teams at all levelsTools You Will UseConfluenceMavenlinkProficiency with MercuryGate and/or OTM TMS is a plusHigh proficiency with MS Office Word, Excel, and PowerPointTableauWhat We OfferAccess to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups (ERGs)Annual fundraising and volunteer events to give back to communitiesPaid time off, floating holidays, time off to volunteer and rolloverPaid parental leaveMedical, dental, vision and 401k plans (with match)Flexible spending account, mass transit and dependent care plans availableHealth savings account, with a annual company contribution for plan participantsShort-term and long-term disability; life insurance policies subsidized by companyAdditional benefits including pet insurance, accident care, access to legal advice and moreWork ScheduleThis position is full-time and hybrid Monday-Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. This position requires onsite presence 50% of the week.Compensation RangeSalary Range:$80,000 - $100,000This position is eligible to earn annual incentives based on individual and company performance.The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.