Cloud Technical Support Engineer

About Our ClientThe organization operates within the technology support sector, specializing in managing and improving cloud-based services such as Microsoft 365 and Azure environments. It addresses the challenges businesses face in maintaining efficient access, device management, application deployment, and reliable technology operations.The organization supports internal users and partners by delivering dependable technical services while continuously improving cloud infrastructure and technology processes.About the OpportunityThe Cloud Technical Support Engineer provides hands-on technical support across Microsoft 365, Azure, endpoint devices, identity management, and business applications. This role is responsible for troubleshooting and administering cloud services while supporting telecom projects, implementation initiatives, and workforce planning activities.The position plays an important role in maintaining seamless user experiences, resolving technical issues, and supporting critical technology infrastructure initiatives.Responsibilities• Administer Microsoft 365 services, including users, groups, mailboxes, Teams, SharePoint Online, OneDrive, Exchange Online, and licensing• Support Microsoft Entra ID administration, including MFA, conditional access, role-based access, and identity lifecycle management• Manage Microsoft Intune-enrolled devices, endpoint compliance, application deployments, device enrollment, and troubleshooting• Lead and coordinate telecom implementation projects and migrations• Collaborate with clients, vendors, and carriers to implement and support connectivity solutions• Develop telecom project plans, track milestones, and communicate project progress• Participate in client implementation calls and document network requirements and technical solutions• Provide post-implementation technical support and maintain transition documentation• Analyze, forecast, and plan workforce supply and demand• Use data analytics to monitor performance and optimize resource allocation• Create and manage staffing schedules and workforce forecasts• Generate reports and communicate operational insights to stakeholders• Identify workforce challenges and develop effective resource allocation solutionsRequirements• Minimum 7 years of experience supporting Microsoft 365 environments, including user and group administration, Exchange Online, SharePoint Online, OneDrive, Teams, and license management• Experience supporting Azure services, including Microsoft Entra ID, virtual machines, storage, networking, RBAC, MFA, and conditional access• Strong knowledge of Microsoft Intune, including device enrollment, endpoint compliance, application deployment, and remote support• Strong troubleshooting skills across access, licensing, connectivity, performance, devices, and business applications• Experience supporting line-of-business applications and coordinating with technology vendors• Strong documentation skills, including support notes, troubleshooting procedures, and user instructions• Excellent customer service and communication skills• Preferred experience with PowerShell and Power Automate scripting• Understanding of security best practices, least-privilege access, and compliance documentation• Experience supporting technology projects, implementations, and change initiativesPay Range and Compensation Package• Compensation will be determined based on experience, qualifications, geographic location, and other relevant factors.Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.