Customer Success Associate - Fintech & Blockchain Support

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory – it's powering real products used by hundreds of thousands of consumers and institutions.By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, among other products and platforms reshaping consumer finance and capital markets.Compensation & BenefitsEarn up to $71,000 a year in total compensation after the probationary period, including shift differentials and a monthly bonus opportunityCompany-paid medical, dental, and vision benefits for employees and dependents on select plansPaid holidays, PTO, and sick timeHybrid flexibility after trainingContinuing education reimbursementPaid family leaveNew Hire and Anniversary swagEmployee Recognition ProgramWhat You'll DoServe as a trusted first point of contact for prospective and existing customers across phone, chat, and emailHelp customers navigate the application process, resolve blockers, and better understand our productsBuild expertise in the Figure ecosystem, including HELOCs and other financial products and processesExplain complex financial concepts in a clear, simple, customer-friendly wayProvide troubleshooting support across a range of customer and platform issuesComplete compliance-related steps accurately and consistentlyIdentify trends and share ideas that improve the customer experience and support team effectivenessParticipate in training and licensing programs that expand your skill setContribute to a high-performing, team-oriented environment where reliability and strong execution matterWhat We Look For1+ year of experience in a customer-facing roleStrong verbal and written communication skillsAbility to explain complex information clearly and build trust with customersComfort working in a structured, fast-paced, high-volume environmentStrong attention to detail and ability to follow process accuratelyConfidence learning new systems and navigating multiple technology platformsAbility to complete required compliance trainingEqual Employment OpportunityWe do not discriminate on the basis of any protected group status under any applicable law.Veterans & DisabilityAs a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request information about veteran status to measure the effectiveness of our outreach. We also voluntarily collect disability status in accordance with federal law. No one who makes hiring decisions will see these answers, and they will not harm your candidacy.Figure will not sponsor work visas for this position. All employees must verify identity and eligibility to work in the United States upon hire.J-18808-Ljbffr