Application Support Analyst (SQL)

Application Production Support Analyst (SQL) Hybrid – Springfield, MA (Onsite 3 days/week) | Contract to Hire Our longtime client, an Employer of Choice in New England, is seeking an Application Production Support Analyst to support complex, data-driven business applications in a fast-paced operational environment. This individual will be responsible for troubleshooting production issues, analyzing application data, identifying root causes, and supporting the ongoing stability of critical business systems. The ideal candidate brings strong hands-on SQL / T-SQL skills, and a background supporting live applications, batch processes, and system integrations in a Windows-based environment. This is a contract-to-hire opportunity based in Springfield, MA, with an onsite expectation of three days per week. Key Responsibilities Investigate and resolve production application issues by analyzing system behavior, SQL data, logs, batch jobs, and related dependencies Use SQL / T-SQL to research data issues, validate records, identify root causes, and support issue resolution Support and troubleshoot batch processes, scheduled tasks, file-based workflows, and application integrations Work closely with internal teams, business users, and third-party vendors to diagnose issues and coordinate timely resolution Assist with application upgrades, patches, fixes, and maintenance activities Participate in testing and validation of system changes to ensure production readiness Document incidents, resolutions, known issues, and support procedures in a clear and organized manner Monitor recurring issues and proactively identify opportunities to improve system stability and support efficiency Escalate issues appropriately and communicate status, impact, and next steps to stakeholders Qualifications Bachelor’s degree in Computer Science, Information Systems, STEM, or equivalent practical experience Strong hands-on experience with SQL or T-SQL in a production support or application support environment Experience troubleshooting data-driven application issues, including identifying data anomalies, failed processes, and integration-related problems Experience supporting batch jobs, scheduled tasks, file transfers, or automated workflows Hands-on experience with PowerShell for scripting, support automation, or operational troubleshooting Experience working in a Windows-based environment Strong analytical and problem-solving skills with the ability to work through complex issues methodically Ability to manage multiple priorities and work independently in a support-driven environment Strong written documentation and verbal communication skills Professional, collaborative approach with a strong sense of ownership and follow-through High level of integrity, discretion, and accountability Preferred Qualifications Experience supporting vendor-supplied business applications Experience with application logs, service monitoring, and operational health checks Familiarity with production support processes, incident response, and root-cause analysis Experience working with integrations, flat files, or data exchange processes Exposure to retail, distribution, supply chain, warehouse, or other high-volume operational environments This is an excellent opportunity for someone who enjoys solving production issues, working hands-on with data, and supporting systems that are critical to day-to-day business operations. The role offers the chance to join a respected organization in a collaborative environment with long-term potential. #IND123