Household Concierge & Operations Manager

Household Concierge & Operations Manager Fresh Start Organization | Napa Valley + Sonoma Fresh Start Organization is a high-touch home organization and household concierge company serving busy families and professionals. We are seeking a proactive, highly organized Household Concierge & Operations Manager to support daily operations and assist with hands-on household management. This role is a unique blend of operations, coordination, and in-home execution—ideal for someone who enjoys both behind-the-scenes organization and hands-on work in beautiful homes. Role Overview This position combines: Client Concierge Support (errands, coordination) In-Home Execution (light organizing + household resets) Business Operations Management (calendar, inbox, logistics) Makenzie (Founder) leads client relationships and strategy, while you focus on execution, coordination, and follow-through. Key ResponsibilitiesConcierge Client Support (Execution) Run errands (returns, drop-offs, pickups) Coordinate home vendors (cleaners, landscapers, maintenance, etc.) Schedule service appointments Assist with ongoing household needs and logistics Manage small to medium tasks independently You are responsible for ensuring nothing falls through the cracks and that plans are executed seamlessly. In-Home Concierge Support (Sonoma Client & Growing) Provide hands-on support in a client’s home (up to 20 hours/month in Sonoma): Light organizing and maintaining systems Resetting spaces (kitchen, pantry, closets, common areas) Cleaning out and maintaining refrigerator organization Managing donation items and light household resets Supporting overall home functionality and upkeep This is a high-trust, detail-oriented role inside a private residence. Administrative & Operations Support Maintain internal systems, checklists, and documents Track project details and ensure organization across systems Assist with expense tracking and light bookkeeping coordination (as needed) Support Makenzie with operational and administrative tasks May include marketing support (Instagram, Emails, Flyers, Presentations, etc.) based on candidates skill level Office & Errand Support Organize physical files and receipts Manage returns and product exchanges Drop offs to donation centers Handle post office drop-offs and pickups Pick up printed materials or supplies as needed Scheduling & Calendar Management Manage the Fresh Start project calendar Schedule organizing projects and refresh memberships Coordinate team schedules (organizers + lead organizer) Confirm upcoming client appointments Ensure projects are properly staffed Client Communication Manage the company inbox and respond to client inquiries Coordinate consultations and scheduling Send confirmations, reminders, and follow-ups Maintain accurate and organized client records (HoneyBook) Qualifications Highly organized and detail-oriented Strong communication and client service skills Ability to manage multiple priorities and projects Proactive, solution-oriented mindset Comfortable running errands and working in clients’ homes Tech-comfortable (email, scheduling tools, CRM systems like HoneyBook) Experience in operations, administration, personal assistant work, or organizing preferred Ideal Candidate You are someone who: Loves organization and creating efficient systems Enjoys both behind-the-scenes work and hands-on tasks Takes initiative without needing constant direction Is calm, reliable, and resourceful Notices what needs to be done before being asked Enjoys supporting a growing business What Success Looks Like in This Role Concierge clients’ needs are met efficiently and professionally In-home spaces are consistently maintained and functional Clients feel supported, cared for, and responded to promptly Makenzie is freed up to focus on sales, marketing, and growth This Role is NOT for You If… You prefer to be told exactly what to do rather than taking initiative You get overwhelmed managing multiple tasks or shifting priorities You are uncomfortable working in clients’ homes or handling personal tasks You are looking for a purely remote or desk-only position You struggle with follow-through or attention to detail You are not comfortable running errands or handling hands-on tasks You prefer a slow-paced or highly structured environment with little variation You are not available during weekday daytime hours This Role IS for You If… You take initiative and enjoy figuring things out independently You love staying organized and keeping things running smoothly You enjoy both behind-the-scenes work and hands-on tasks You are calm, adaptable, and solution-oriented You notice what needs to be done before being asked You enjoy supporting others and making their lives easier You take pride in being reliable and detail-oriented Position Details Location: Napa Valley + Sonoma (mix of remote + in-person) In-Home Client Support: Up to 20 hours/month Schedule: 25–30 hours per week (consistent but flexible) No evenings or weekends Example schedules: Monday–Thursday, 9am–4pm Monday–Friday, 9am–2pm Compensation: $28–$34/hour, depending on experience Growth Opportunity This role is designed to grow into a full-time position as the business expands—particularly with the addition of a second concierge client. Compensation and opportunity will directly reflect performance, initiative, and contribution to the company’s growth. Pay: $28.00 - $34.00 per hour Location: Napa, CA 94559 (Preferred) Ability to Commute: Napa, CA 94559 (Required) Work Location: Hybrid remote in Napa, CA 94559