Field Service Associate II-III (Semiconductor)

Position SummaryUnder general supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.Essential FunctionsService equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)Ability to interpret operation manuals to determine root cause of tool failures.(Essential)Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service.Must show proficiency with using customers’ systems. (Essential)Perform preventive maintenance with little supervision. (Essential)Order, expedite and notify customers or management when replacement of product is necessary. (Essential)Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)Determine the most cost-effective repair/resolution to minimize customer downtime. (Essential)Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)Act as a customer contact on technical and service-related problems. (Essential)Must be able to provide guidance to other field technicians and field service engineers. (Essential)Train and mentor Field service associates levels I-II-III. (Essential)Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)EducationAssociates of Science degree in Electronics, or completion of accredited basic electronics program, or equivalent experience.ExperiencePreferred: Six (6) to Ten (10) years of work related experience, preferred in semiconductor, manufacturing, or related industries.Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.Strong Customer Relations skills.