Customer Solutions Representative

Our client, a leading organization in the technology support industry, is seeking a Customer Solutions Representative to join their team. As a Customer Solutions Representative, you will be part of the Customer Support Department supporting customer service operations. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.**Job Title:** Customer Solutions Representative**Location:** Boise, ID**Pay Range:** $18.11 hourly**Shift: Full Time****What's the Job?**+ Validate customer entitlement and log cases for routing or dispatching to appropriate resources+ Monitor service events through completion ensuring compliance with standards+ Manage customer service requests via multiple access channels+ Review customer feedback and analyze statistics related to customer access and case management+ Participate in or lead process improvement projects to enhance service quality**What's Needed?**+ High school diploma or equivalent+ 3-5 years of general experience or equivalent combination of experience and education+ Superior verbal and written communication skills+ Experience in customer-facing roles, either remote or face-to-face+ Proficiency with computer systems and tools used in case logging and process management**What's in it for me?**+ Opportunity to work in a dynamic and supportive environment+ Development of valuable customer service and technical skills+ Potential for career growth within the organization+ Engagement in meaningful work supporting diverse customer needs+ On-site work environment fostering team collaboration**Upon completion of waiting period associates are eligible for:**+ Medical and Prescription Drug Plans+ Dental Plan+ Supplemental Life Insurance+ Short Term Disability Insurance+ 401(k)If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**_ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.