After Hours Contact Center Specialist

DescriptionFor over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another.After Hours/Weekend Contact Center Specialist – (Monday-Friday 2PM-11PM)The Afterhours Contact Center Specialist will answer phones in a professional manner, enter work orders into company software system and answer customer inquiries as needed. In this role, the associates will sit in the office communicating on computer and on telephone to customers and coworkers.Essential FunctionsAnswer phone calls from customers and field staff; provide service excellenceActively promote and enhance the customer service experience in accordance with company expectationsEnter service requests accurately in company softwareDevelop a strong team relationship with Co-Workers, internal and externalDispatching when / if required due to an escalated emergency from customerQualificationsThe ability to prioritize in a fast-paced environment with strong accuracy and attention to detailStrong verbal and written communication skills, good reading comprehensionAble to multitask and be detailed in written communicationStrong computer skills with Microsoft Office and other company-related softwareHigh school diploma or GED requiredMinimum of 1 year of experience in a customer service/call center environmentBenefitsComprehensive benefits package including health, dental and vision insurance, short-term & long-term disability, life insuranceStrong 401(K) matchOngoing training and career development opportunitiesPaid time offDOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.