Complex Solutions Engineer - Engineering Resolution

Responsibilities Lead or contribute to the resolution of complex incidents that span multiple systems, teams, or technology layers. Troubleshoot issues across interconnected environments and help identify the true source of failure. Use structured problem-solving methods such as divide-and-conquer, hypothesis testing, and root cause analysis. Take end-to-end ownership of problems, partnering with specialists and stakeholders through mitigation, resolution, and follow-up. Contribute to blameless postmortems and help translate lessons learned into practical improvements. Improve how the team collects data, analyzes incidents, and responds at scale by building repeatable and efficient operational workflows. Identify opportunities to reduce manual work through scripting, automation, better tooling, and clearer operational processes. Serve as a technical leader and single point of ownership for complex customer issues, coordinating specialists while maintaining clear communication throughout the lifecycle of the problem. Mentor other engineers and help strengthen a solution-oriented engineering culture built on learning, collaboration, and continuous improvement. Requirements Strong technical foundation in one or more areas such as operating systems, networking, cloud, storage, virtualization, distributed systems, or software development. Proven troubleshooting ability in production or customer-facing environments. Systems thinking and the ability to understand how different parts of an environment interact. Analytical and critical thinking skills, with the ability to make progress in ambiguous situations. Experience with scripting, coding, automation, or tooling is valuable. Clear communication, strong ownership, and the ability to work effectively with both technical and non-technical stakeholders. Curiosity, adaptability, and a learn-it-all mindset. Bachelor’s degree in Computer Science, Systems Engineering, Information Technology, Mathematics, or a related technical field preferred. Experience working in technical support, systems engineering, reliability engineering, infrastructure, or software engineering roles. Core Competencies Demonstrates strong technical expertise in troubleshooting complex incidents across interconnected systems, with a focus on automation, scripting, and operational efficiency. Capable of leading teams through problem resolution while fostering a culture of continuous improvement and collaboration. Highest-signal resume keywords Troubleshooting In Production Environments Scripting And Automation Systems Thinking Clear Communication Technical Leadership ATS Optimization Keywords Hard Skills Operating Systems Networking Cloud Storage Virtualization Distributed Systems Software Development Root Cause Analysis Problem-Solving MethodsData Analysis Soft Skills Analytical Thinking Critical Thinking Ownership Curiosity Adaptability Certifications & Qualifications Bachelor’s Degree In Computer Science Bachelor’s Degree In Systems Engineering Bachelor’s Degree In Information Technology Bachelor’s Degree In Mathematics Industry Keywords Technical Support Systems Engineering Reliability Engineering Infrastructure Software Engineering #J-18808-Ljbffr