One Love Pickleball Front Desk Staff

Job TitleFront Desk StaffReports ToAssistant Manager and Operations & Sales ManagerJob SummaryThe Front Desk Staff performs overall Front Desk operational tasks, including welcoming Visitors and Members to the club, checking in Visitors and Members for reservations, processing transactions, providing customer service and updating Visitor and Member accounts in the business management software.Essential Duties and ResponsibilitiesOperationsWelcome Visitors and Members to the clubCheck-in every Visitor and Member for their reservation upon club entryLearn, utilize and become a strong user of the PodPlay membership softwareProcess payments for pro shop items, balls, grab-and-go etc.MembershipHelp Visitors decide to join the clubAccess Member accounts and update reservations and other account informationClub EventsManage designated club events (ie Open Play and Round Robins etc.)Manage designated club AmbassadorsClub CommunicationsProactively communicate with Visitors and Members about upcoming club eventsProvide exceptional customer service to Visitors and MembersManage and monitor the One Love Pickleball mobile app chat and other channels TBDAcademyProactively support the OLP Academy in all ways possibleProactively connect Visitors and Members with OLP Academy programmingOverall Club Cleanliness & TidinessFocus on entry, desk, common areas, court areas, changing rooms and bathroomsProactively inspect the overall club and use a hands-on approach to improvementHelp manage the Housekeeping Staff shift calendar / scheduleHelp manage Housekeeping StaffTake On Additional Responsibilities As AssignedCompensation$16/hour