Workforce Supervisor

Workforce SupervisorSurge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.We are seeking a proactive Workforce Supervisor to lead and support our production teams. This role ensures safe, efficient, and productive operations while fostering a positive work environment. The ideal candidate is organized, flexible, and skilled at leading teams in a fast-paced environment.The Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needsdevelops and retains business by providing outstanding customer serviceperforms a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists.PRIMARY FUNCTIONS & RESPONSIBILITIESSupervise and coordinate daily activities of production staffEnsure compliance with safety protocols and company policiesMonitor productivity, attendance, and performance metricsTrain, coach, and develop team members to achieve operational goalsCollaborate with management to optimize workflows and solve operational challengesMaintain accurate records and reporting as requiredQUALIFICATIONS AND SKILLSHigh School diploma requiredFlexible, dependable, and solutions-orientedPrior supervisory experience preferred, ideally in production or warehouse operationsExceptional customer service skills and the ability to build/enhance successful business partnershipsMinimum 1-2 years experience in a supervisory role or 3-5 years in customer service experienceMust have great communication and customer service skillsMust have administrative skillsExperience in performing background checks, I 9, and E VerifyProficiency in Microsoft Word, Excel, PowerPoint, Outlook and InternetEQUAL OPPORTUNITY EMPLOYERSurge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.