Spanish Speaking Call Center Agent

Job TitleFieldprint Applicant Services RepresentativeJob DescriptionFieldprint applicant services representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.ResponsibilitiesReceive incoming calls regarding fingerprinting requestsDetermine locations via phone/computer for fingerprint collectionFollow up with fingerprinting site vendors to obtain all related documentationPrepare and send welcome packets to new clientsProcess fingerprints and channel to the appropriate agencyMonitor and maintain call center telephone lineRequired SkillsMust be bilingual in SpanishExcellent phone, computer, and administrative skillsExcellent customer service skillsProfessional and positive attitudeAbility to work in a fast paced environmentProficiency in Microsoft Office suite, including Word and ExcelMust be willing and able to travelEducationThe candidate we are seeking will have at minimum a high school diploma or equivalent.BenefitsFieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.Medical, dental and vision coverage with spouse/family coverage options401K plan with generous company matchFlexible spending accountsVoluntary insurance coverage plans (life, disability, etc.)Paid lunch breaksPaid time offPaid holidaysPaid training program/ Internal employee developmentOvertime options availableCasual dress codeFlexible work schedulesEmployee referral bonus programAdditional InformationAll candidates are subject to a drug test and a background screening.Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.