L2 Application Support Engineer
Job Title: L2 Application Support Engineer Job Locations:Springfield, MO Pay Rate: $41-$53 on W2 (all inclusive) Duration:6+ Months Job ID:73429-1 Applicants must be willing to work on W2 - (No OPT/CPT)IntroductionWe are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring, and incident response capabilities to ensure optimal performance and availability of our online commerce systems.Required Skills & Qualifications3-5 years of experience in application support or technical support roles4 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platformsExperience with database technologies (DB2, Oracle, SQL Server) and basic SQL skillsBasic knowledge of Linux UNIX systems and command line operationsKnowledge of web technologies (HTTP/HTTPS, load balancers, web servers), Springboot and ReactJsExperience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutionsPrior work experience at client or in client's IndustryApplicants must be able to work directly for Artech on W2Preferred Skills & QualificationsExperience with scheduled job monitoring and batch process managementKnowledge of feed file processing and data integration workflowsUnderstanding of multi-tier application architectures and component interactionsDay-to-Day ResponsibilitiesRespond to production incidents and alerts within defined SLA timeframesPerform initial analysis for application performance and functionality issuesTroubleshoot order processing failures, payment gateway issues, and checkout problemsInvestigate and resolve cache-related issues affecting product data and pricingAnalyze application logs to identify patterns and resolve recurring issuesCoordinate incident response activities and communicate status to stakeholdersMonitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)Track key performance metrics including response times, throughput, and error ratesRespond to capacity and performance alerts during peak traffic periodsMonitor scheduled jobs and batch processes for completion and performancePerform proactive health checks and system validation proceduresCompany Benefits & CultureCompetitive salary and benefits packageOpportunities for professional development and career advancementCollaborative and inclusive work environmentFor immediate consideration please click APPLY to begin the screening process with Alex.