Member Service Representative (Full-Time) - Gainesville

Job Title To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.Responsibilities Provide basic counseling on available products and services to meet member needs. Assist members with opening and maintaining deposit accounts, loans, and other financial products. Research and resolve basic account discrepancies and service requests. Identify opportunities to cross-service products and enhance member relationships through education. Understand and comply with all relevant federal and institutional regulations related to financial products and services. Support team members by sharing knowledge and best practices as experience grows. Ensure cash and other negotiable instruments are handled properly and securely. Process routine transactions, including deposits, withdrawals, loan payments, and check cashing. Perform other duties as assigned.Qualifications Experience in building effective relationships through rapport, trust, diplomacy, and tact. Effective research, analytical, and problem-solving skills. Experience working independently and in a team environment. Experience maintaining composure in a high-production and changing environment. Experience navigating multiple systems efficiently and adapt to evolving technologies. Effective verbal and written communication skills to engage with members and colleagues.Desired QualificationsWorking knowledge of deposit and loan products, services, and operational proceduresExperience in customer service, preferably in banking or a financial institutionHours: Available Monday - Saturday, hours based on business needs.Location: 7925 Stonewall Shops Square, Gainesville, Virginia 20155Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion.FORTUNE 100 Best Companies to Work For 2025Yello and WayUp Top 100 Internship ProgramsComputerworld Best Places to Work in ITNewsweek Most Loved Workplaces2025 PEOPLE Companies That CareNewsweek Most Trustworthy Companies in AmericaMilitary Times 2025 Best for Vets EmployersBest Companies for Latinos to Work for 2025Forbes 2025 America's Best Large EmployersForbes 2025 America's Best Employers for New GradsForbes 2025 America's Best Employers for Tech Workers2025 RippleMatch Campus Forward Award Winner for Overall ExcellenceMilitary.com Top Military Spouse Employers 20252025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.