FINEOS Claims
Title: Senior Technical Lead - FINEOS ClaimsLocation: Windsor, CTDuration: Longterm Contract Onsite or Remote both works hereRole Overview The Senior Technical Lead - FINEOS Claims is responsible for leading the design, development, customization, and integration of FINEOS Claims Management solutions for insurance enterprises. This role combines deep technical expertise in FINEOS, strong understanding of insurance claims domain, and hands-on leadership of onshore/offshore delivery teams. The role works closely with business stakeholders, architects, QA, and integration teams to deliver scalable, secure, and high-performance claims solutions while supporting modernization, automation, and regulatory compliance initiatives across the claim's lifecycle.Key Roles & ResponsibilitiesTechnical Leadership & Solution DesignServe as the technical lead and subject-matter expert for FINEOS Claims Management Software, including configuration, customization, and extensionLead solution design and technical architecture for claims implementations, enhancements, and integrations with upstream/downstream systemsReview and approve technical designs, code, and configuration changes, ensuring alignment with enterprise architecture standardsFINEOS Claims Implementation & CustomizationLead development and configuration across core claims functions such as FNOL, adjudication, payments, subrogation, recoveries, and claim lifecycle managementCustomize FINEOS using supported frameworks, rules, workflows, and UI components to meet business requirementsSupport claims automation, straight-through processing (STP), and exception handling use cases aligned with modern claims platformsIntegration & Data ManagementDesign and oversee integration between FINEOS Claims and other insurance systems (Policy Admin, Billing, Payments, Document Management, Data Platforms)Work with APIs, messaging, and batch interfaces to enable real-time and near-real-time data exchangeEnsure data quality, reconciliation, and auditability across claims and financial systemsDelivery & Team LeadershipLead and mentor technical teams (developers, configurators, integration specialists) across onshore and offshore modelsCoordinate with Product Owners, Business Analysts, QA, and DevOps teams to ensure on-time, high-quality deliverySupport Agile ceremonies, sprint planning, technical grooming, and release management activitiesQuality, Performance & SupportEnsure solutions meet non-functional requirements including performance, scalability, availability, and securitySupport production deployments, post-go-live stabilization, and L3 support for FINEOS Claims platformsTroubleshoot complex production issues and lead root-cause analysis and permanent fixesCompliance & Best PracticesEnsure adherence to insurance regulatory requirements, data privacy, and audit standardsApply best practices for coding standards, documentation, DevOps, and CI/CD pipelinesSupport modernization initiatives such as cloud adoption, automation, and AI-enabled claims processing where applicableRequired Skills & ExperienceCore FINEOS & Insurance SkillsStrong hands-on experience with FINEOS Claims Management SoftwareDeep understanding of insurance claims domain, including FNOL, adjudication, payments, recoveries, and claims financialsExperience delivering large-scale claims transformation or modernization programsTechnical SkillsStrong experience in FINEOS configuration, customization, and extension frameworksProficiency in Java/.NET (as applicable), REST/SOAP APIs, XML/JSON, SQLExperience with integration patterns, middleware, and event-based processingFamiliarity with cloud platforms (Azure/AWS) and DevOps practices is a plusLeadership & Delivery SkillsProven experience leading technical teams in Agile delivery modelsStrong problem-solving, troubleshooting, and decision-making abilitiesExcellent communication skills for interacting with business, technical, and executive stakeholdersNice-to-Have / PreferredExperience with core insurance ecosystems (Guidewire, Duck Creek, Pega, Document Management, Payment platforms)Exposure to claims analytics, automation, or AI-assisted claims processingExperience in cloud migration or FINEOS upgradesSuccess Measures for the RoleStable, scalable, and high-performing FINEOS Claims implementationsOn-time delivery of releases with minimal production defectsImproved claims processing efficiency, accuracy, and complianceHigh stakeholders and business satisfaction