Shift Leader

Now Hiring: Front of House Shift Leader Full-Time | $18-$19/hr | Closed Sundays Lead a team that's been rated America's #1 fast food chain - nine years running. Who We Are At Chick-fil-A Duluth, we believe that great food and genuine care go hand in hand. Our vision is simple: to deliver unreasonable hospitality to every person. Working with an independent Owner/Operator, our leaders don't just manage shifts - they shape culture, develop people, and set the tone for everything that happens inside our four walls. We operate on three core values: Stay Determined, Win Together, and Have Fun. If that sounds like you, we want to hear from you. About the Role The Shift Leader is one of the most important roles in our restaurant. You are the standard-setter - the person who determines what kind of shift it's going to be the moment you walk in the door. Your emotional consistency, decision-making, and real-time coaching directly shape both the guest experience and our team's growth. This role is roughly 85-90% operational leadership and 10-15% coaching and development. Every shift, you'll be focused on three things: Coaching & Training - Leading with our values, developing your team's capacity, and using tools like the Pathway app to guide growth Protecting the Guest Experience - Modeling CORE 4 (Eye Contact, Smile, Friendly Tone, My Pleasure), winning hearts every day, and recovering quickly when things don't go as planned Smooth Operations - Owning the flow of your shift across Drive-Thru, Front Counter, Catering, and On-Demand What You'll Be Responsible For Leading your assigned shift with full ownership of operations, deployment, and team positioning Executing food safety, quality standards, and speed of service targets Running effective pre-shift huddles and communicating clear expectations Giving in-the-moment coaching using the ESRC model (Expectations, Skills, Resources, Consequences) Monitoring labor efficiency and identifying operational bottlenecks in real time Ensuring immediate and generous guest recovery when needed Holding the team accountable with professionalism and care Opening or closing at least once per week, with a minimum of 15 hours per week Developing future leaders through consistent observation and feedback Why You'll Love Working Here A fun, positive work environment where your leadership actually matters Flexible scheduling - and we're always closed on Sundays Free meal every shift you work Free online university education through the University of the Cumberlands (20+ hrs/week) Scholarship opportunities Intentional growth and development - we invest in your future Real career advancement opportunities within the restaurant and beyond Hands-on mentorship from an experienced Operator and leadership team Competitive pay: $18-$19/hr What We're Looking For A growth mindset - you take accountability for your own development and never stop improving Strategic thinker who can read a shift and make decisions in real time Strong communicator who leads with professionalism and stays composed under pressure A culture carrier who embodies Determination, models professionalism, and creates fun even at peak Experience in a fast-paced food service environment preferred, but not required Ability to lift and carry 20-40 lbs regularly and stand for extended periods Availability to open or close at least once per week and work a minimum of 15 hours per week Reliable transportation and dependable attendance Willingness to follow Chick-fil-A dress code and standards Ready to lead? We'd love to meet you. At Chick-fil-A Duluth, leadership isn't a title - it's a standard you live up to every shift. If you're determined, love people, and want to be part of something that actually matters, apply today. We can't wait to see what you bring to the team. Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.