Customer Service Specialist

Customer Service SpecialistThe Customer Service Specialist is responsible for delivering outstanding support and service to our customers. In this role, you will act as the primary point of contactresponding to inquiries, resolving issues, and ensuring a positive and seamless customer experience. You will build strong product knowledge, troubleshoot concerns, manage orders, and actively contribute to customer satisfaction and retention. This position also includes opportunities to support sales-related initiatives, such as ensuring customers are purchasing the full product offering, identifying new business opportunities, and maintaining ongoing relationships with existing accounts. Key ResponsibilitiesCustomer Support & Service Serve as the main point of contact for customer inquiries via phone, email, or other communication channels Actively listen to customers, assess needs, and provide accurate and timely solutions Troubleshoot and resolve customer complaints or technical issues Maintain a professional, positive, and customer-focused attitude in all interactions Accurately document customer interactions and resolutions in the system Product & Process Knowledge Develop a strong understanding of company products, services, policies, and processes Assist customers with order processing, product guidance, and service support Identify opportunities to improve internal processes and enhance the customer experience Sales Support & Relationship Building Ensure customers are purchasing the appropriate product mix based on their needs Identify and pursue new business opportunities within existing and potential customer accounts Support upselling and cross-selling efforts to drive additional revenue Maintain strong, long-term relationships through exceptional service Help strengthen customer loyalty and retention Minimum QualificationsHigh school diploma or GED required 12 years of customer service experience (call center, retail, administrative support, or similar roles) Basic computer proficiency, including ability to work in CRM systems and Microsoft Office Strong written and verbal communication skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Required Skills & CompetenciesCustomer service mindsetstrong desire to help customers and provide outstanding support Active listening skillsability to understand customer needs and respond appropriately Problem-solving abilitiescapable of assessing issues and offering effective solutions Professional communicationclear, courteous, and confident communication with customers Attention to detailaccuracy in documenting interactions and processing orders Adaptabilitycomfortable learning new systems, products, and procedures Team collaborationable to work effectively with internal teams (sales, operations, etc.) Time managementability to prioritize and meet deadlines Sales awarenesscomfortable identifying upsell opportunities and supporting business growth