Client Services Supervisor

Responsibilities Supervising a team of Client Service Representatives and/or related print operations support employees by providing work direction, coaching, feedback, and ongoing communication about customer needs, business priorities, and operational goals Directing daily client service activities to ensure timely, accurate, and professional responses to customer inquiries related to print orders, job status, specifications, materials, timelines, delivery expectations, pricing, and issue resolution Monitoring client service workflow, assigned accounts, open inquiries, and print job support activities to help ensure deadlines are met and customers are proactively informed Partnering with production, scheduling, bindery, materials, sales, marketing, and other internal departments to resolve customer concerns, clarify job requirements, and support successful execution of production orders Identifying and resolving complex client service, production support, order management, and communication issues; escalating matters as needed while ensuring appropriate follow-through Leading and participating in continuous improvement projects focused on customer experience, workflow efficiency, service quality, data accuracy, and operational effectiveness Requirements Bachelor’s degree, or equivalent combination of education and 3–5 years of related manufacturing experience including supervisory responsibilities Proven supervisory skills Strong written and verbal communication skills Demonstrated project management capabilities Proficiency with Microsoft Office; experience with ERP systems and SAP preferred Experience with lean manufacturing techniques or fulfillment operations preferred #J-18808-Ljbffr